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BYE cameras wont connect


faysaunders1428@gmail.com
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Hello, my two canon dslrs will not connect to BYE.  I have 600d and 7D MK II. the 600 d has been fine in the past. my email has changed from the one on my license details, could this be a problem?

My cameras will not connect, as far as I know I have stopped Canon utility ok, although the log on BYE says it is still connected.

Cannot think what I am doing wrong 

Thanks

 

Virginia

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Your email tied to your licence  is irrelevant for connection issues.

What version of BYE are you using?

Which drivers in BYE are you using when connecting your camera?

Does Windows even see the camera in device manager?

Regards,

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