Jump to content

Canada's top-tier Telescopes & Accessories
Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
  • 0

Activation Problem


Haggis
 Share

Question

Dear Forum users,

Yesterday, after a long time of absence from this hobby, I tried reinstalling BYEOS which I purchased somewhere in 2012. The 18 line key I then received doesn't work. I also tried an upgrade key which I had received a few months after purchase but it also doesn't work. Finally, I logged into this website and into my purchased items list there is also a key. I tried that key together with my forum username but it also doesn't work. That's 3 different keys and 3 different error messages. The original key (for the old version 2) says: Can't find identifyable charactes (in Dutch, I don't know what it would say exactly in English but I translated as best as I could). The upgrade key to version 3 lite that I received somewhere in 2013 says upon entering in the activator: "extra non-parsable characters are placed behind the end of the line of characters" (again in Dutch, don't know the English version of this message but this is my translation). Finally, the key that is in my order purchase history on this website has been entered and prompts the following message: "Licence validation error! Trial version not valid. Please download the latest version of BackyardEOS."

That's three different messages. Did I download the wrong version? I downloaded the latest version (not RED, not Nikon, just BackyardEOS) that should include all versions in one, according to the website. I also tried contacting the support staff through the contact form but received an automatic reply saying I should ask in the forum instead.

What to do?

 

 

Link to comment
Share on other sites

  • Answers 4
  • Created
  • Last Reply

Top Posters For This Question

Popular Days

Top Posters For This Question

4 answers to this question

Recommended Posts

  • 0

I just replied to your emails. In short you already had everything you need to upgrade to the latest version. The upgrade instructions are on the website page footer. I also gave you the instructions in reply to 1 of the 3 emails you sent.

Regards,

Link to comment
Share on other sites

  • 0

Purchase keys before 2015 are not on the website. Only keys purchased after January 2015 are under "My Purchases -> Orders".

The current key under your account "Haggis" is a trial key issued in December 2018. Trials are only valid for 30 days so this one expired over a year ago. It won't work.

You say you upgraded your key a while back and that you have 3 keys. Send me these 3 keys by email at support@otelescope.com and I will take a look (DO NOT POST THEM HERE ON THE FORUM).

Regards,

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share


×
×
  • Create New...

Important Information

This site uses cookies to offer your a better browsing experience. You can adjust your cookie settings. By closing this banner, scrolling this page, clicking a link or continuing to browse otherwise, you agree to the use of cookies, our Privacy Policy, and our Terms of Use