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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
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DKahraman
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I used scotch tape to hold it in place but I have no way of knowing if contact has been re-established. The company will have to rectify this issue or it will get very nasty very quickly.

Dan Kahraman

 

 

 

Edited by DKahraman
to include picture
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40 minutes ago, DKahraman said:

I do have a picture. I have also written the company.

This was actually the right thing to do, glad you did. Only they can rectify the issue and can only do so if they are made aware of the issue.

What was their feedback?

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40 minutes ago, DKahraman said:

No reply yet. I e-mailed them several hours ago. Didn't include a picture. It is an excellent concept but that unsupported area is under a lot of stress from the weight of the connector plugs.

Dan

Give them a few days at the very least, all of China is under tight constraint right now with most of the country working from home due to the corona-virus. 

Regards

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Irresponsible reply from ZWO:

 

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信息咨询、合作

03:14 (3 hours ago)
 
 
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Hi Dan,
 
Sorry but the anti-dew heater is specifically designed for ZWO cameras. 
When mounted on other cameras, improper use can easily break it.
 
Thank you.
Best Wishes
Shirley Sima
Suzhou ZWO Co., Ltd.
Phone: +86 13584887595
Tel: +86 512 65923102
Homepage : 
https://astronomy-imaging-camera.com/
Facebook : https://www.facebook.com/ZwoDesignAstronomyCameras
User Forum: https://bbs.astronomy-imaging-camera.com/
 
------------------------------------------------------------------
Sender:Dan Kahraman <dkahra213@gmail.com>
Sent At:2020 Feb. 18 (Tue.) 10:57
Recipient:信息咨询、合作 <info@zwoptical.com>
Subject:Re: Dew heater for camera terminal broke
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Dan Kahraman <dkahra213@gmail.com>

07:08 (3 minutes ago)
 
 
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to 信息咨询、合作
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I am filing a complaint with our local BBB, There is absolutely NO difference in ZWO cameras and others!!!!
Stop wiggling out of your responsibility of making a flawed product.
 
Not only will i never buy another product from ZWO but I will post your reply and my issue in as many forums as possible.
 
Be assured of that.
 
Dan Kahraman
2117 Mersea Road 11
Wheatley, Ontario, N0P2P0
 
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