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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
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V3 BYE installed a while ago


bbailey2006@googlemail.com
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Bought this software when the company had a different name and have not really used it. Decided to install it on latest

laptop and copied the license key which stated 'this key is for life' and it will not install. Have downloaded the exact version

that I purchased is not running on old machine can anyone help?

Ps have tried putting in key with spaces and without no difference

Regards

 

R Bailey

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You are best to download the latest version, currently 3.1.18 for BackyardEOS.  Then upgrade your key (it's free).  

There is a link in the page footer to the upgrade instructions.  Here's a direct link for convenience. 

https://www.otelescope.com/byeupgrade.html/

I believe in your case you need to select option #3.

Regards,

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