6D will only load raw

[jimhall]

I still cant get my 4D to down load raw and jpeg reliably.  This seems to be an intermittent problem.  I've attached a log file when the problem occurred.  Hope you can help.  I tried to find my previous query on this, but couldn't.  Sorry.

Jim Hall

logfile-[20190102-15h55m59s563]-[3800]-2019-01-02.txt

[admin]

Hi Jim,

The camera is providing a memory pointer to both images, but the camera firmware is throwing an EDS_ERR_INTERNAL_ERROR error (sometimes) when trying to download the image, it won't make it available.  This not much I can do with this error sadly since the camera itself is not providing the actual image

2019-01-02 16:26:39,319 [OnDirItemRequestTransfer(101820152)] INFO  - Running (log): EDSDK.EdsGetDirectoryItemInfo(inDirItemRef, out dirItemInfo)
2019-01-02 16:26:39,334 [OnDirItemRequestTransfer(101820152)] INFO  - Success: EDSDK.EdsGetDirectoryItemInfo(inDirItemRef, out dirItemInfo)
2019-01-02 16:26:39,334 [OnDirItemRequestTransfer(101820152)] INFO  - Running (log): EDSDK.EdsCreateFileStream(dirItemInfo.szFileName, EDSDK.EdsFileCreateDisposition.CreateAlways, EDSDK.EdsAccess.ReadWrite, out stream)
2019-01-02 16:26:39,350 [OnDirItemRequestTransfer(101820152)] INFO  - Success: EDSDK.EdsCreateFileStream(dirItemInfo.szFileName, EDSDK.EdsFileCreateDisposition.CreateAlways, EDSDK.EdsAccess.ReadWrite, out stream)
2019-01-02 16:26:39,350 [OnDirItemRequestTransfer(101820152)] INFO  - Running (log): EDSDK.EdsDownload(imgRef, dirItemInfo.Size, stream)
2019-01-02 16:26:39,366 [OnDirItemRequestTransfer(101820152)] INFO  - WARNING EDS_ERR_INTERNAL_ERROR : EDSDK.EdsDownload(imgRef, dirItemInfo.Size, stream) 
2019-01-02 16:26:39,366 [OnDirItemRequestTransfer(101820152)] INFO  - Running (log): EDSDK.EdsDownloadCancel(imgRef)
2019-01-02 16:26:39,381 [OnDirItemRequestTransfer(101820152)] INFO  - Success: EDSDK.EdsDownloadCancel(imgRef)