Backyard EOS Key Retrival

[fieldfreen]

Hi, I purchased a key back in early March 2014 and the file with the key is on a old computer with a bad power supply. Is there any way to retrieve it if I give you my information? If you can't no worries just thought I's check. 

Looking to get back in to AP so thought I would check. 

Thanks,

Adam

[admin]

Keys prior to January 2015 are not stored online; they were sent by email so unless you have that email to no good way to retrieve them.

Keys purchased from 2015 onwards are stored online.

Regards,

[fieldfreen]

2 hours ago, admin said:

Keys prior to January 2015 are not stored online; they were sent by email so unless you have that email to no good way to retrieve them.

Keys purchased from 2015 onwards are stored online.

Regards,

Thank you. I was able to fire up my old computer long enough before it flaked out and got the key. Downloaded v 3.1 and Not sure what to put in the identifier. Saying "could not find any recognizable digits." 

My key is a 30 digit code grouped in 5's with a - in between each 5 and a bunch of lower/upper case and numbers after it. 

Not sure if this helps.

Thanks

[admin]

Please follow the upgrade instructions, click the link and scroll down to the upgrade tab.

https://www.otelescope.com/store/category/2-backyardeos/

You are upgrading from 3.0.x.

Regards,