Just bought Backyard EOS, can't get key

[Dellemma]

Hi I just bought your software, after buying and going to the order email I was sent, it is telling me my user name does not exist. I have the order number, but when I click the "view order" button in the email which I am assuming is where the key is, I am unable to get there. 

Now, when I first purchased it, and first checked the email, I saw your site was down immediately after I purchased. I think something got messed up. So, what I did was create the exact same account with same user name/password hoping it would let me check that "view order" link in the email. It did not. 

So I have an order# for an account that does not exist. My order # is 27233. Please help. 

[admin]

Let me look into it... I had issues with the website earlier today and I wonder it this could have the cause.

[admin]

Okay, lets take this offline.  I have 2 purchases that where made this afternoon while the website went down for about 15 minutes and as far as I can see the payments went through but the key was not generated.

Please send me a copy of your order email to support@otelescope.com and I'll sort this out for you.

Regards,

[Dellemma]

Thanks. Just sent email. 

[admin]

Hi,

 

Okay, all sorted out now.  I upgraded you to the Premium edition for free

 

Your key is here in "My Purchases -> Orders" from the main menu.

 

 

Regards,