EOS Install Problem

[jolasa]

 Installed  EOS v3.0.3 on Win  7 64-bit   laptop.

Click on EOS icon, get  this error:

****************************
Opps! An unhandled error has occurred.

Root  element is  missing:
C:\Program Files\BackyardEOSv3\BinaryRivers.BackyardEOS.Start.Camera1.exe.user.config

****************************

So uninstalled EOS,  installed  again,  same  error.

Help?

JonS

[admin]

 Installed  EOS v3.0.3 on Win  7 64-bit   laptop.

 

Click on EOS icon, get  this error:

 

****************************

Opps! An unhandled error has occurred.

Root  element is  missing:

C:\Program Files\BackyardEOSv3\BinaryRivers.BackyardEOS.Start.Camera1.exe.user.config

 

****************************

 

So uninstalled EOS,  installed  again,  same  error.

 

Help?

 

JonS

 

Try re-installing in a different folder, that should solve it. 

 

Keep me posted,

 

 

[jolasa]

Installed in a different directory, now it is asking for a license key.

 

Where do I find the original license key?

 

JonS

[admin]

Installed in a different directory, now it is asking for a license key.

 

Where do I find the original license key?

 

JonS

 

In your email I sent you when you purchased BYE.

 

Regards,

[jolasa]

Found  the email, thanks.

JonS

[admin]

Cannot   find    that  original    email.

 

But I have a saved 5 line code  text file, starting in  becc6ad7- on the first line,  and ending in  -604f6cf3d3b6   on  the fifth line, but  it  does  not  work.  

 

Can  you  tell    me  the  "Subject" of  that  email   so  I  can  search for  it?               

 

JonS

 

The subject was "BackyardEOS" and the body contains "Thank you for upgrading to BackyardEOS 3.0 Premium Edition".

 

The email came from backyardeos@binaryrivers.com.

 

I believe yours was sent around July 15th 2013 +/- a few days if that helps.

 

Regards,

 

Guylain