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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
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T6i usb connection problems


matthewm3721
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I'm presently running x64 based windows 10. 

BYE version 3.1.3 Premium.

  • EOS utility is not installed.
  • the camera battery is fully charged.
  • the camera is on ;) 
  • Using a direct mini B USB connection to my laptop. (have tried all ports with no luck connecting successfully)
  • the aforementioned USB cable does recognize my camera and I am able to import photos, but not connect to BYE.
  • I have went into advanced settings and ticked the box involving the driver check.
  • when prompted, I am selecting the correct type(DIGIC 3/4/5/6) of driver for my camera (DIGIC VI) 

despite all of those steps, no sauce.

The log history is as follows:

23:54:20  Licensed to matthewm3721
23:54:34  Attempting to connect camera...
23:54:34  Canon drivers 'Canon\' initialized.
23:54:34  DEVICEINFO DESCRIPTION IS Canon EOS Rebel T6i
23:54:34  DEVICEINFO NUMBER IS 3470492101.
23:54:34  YOUR *REAL* MODEL NUMBER IS 4294967294(FFFFFFFE)
23:54:34  Generic model 153 assumed!

ANY help would be much appreciated! thanks :) 

-Matt

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Please download the latest version and it should work.

Reporting a camera not connecting with an older version of the software where the actual camera model was not even released at that time is not really practical.  

Regards,

 

 

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