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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
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Cannot download BYE


DDShack

Question

I'm signed in.  I click the download button, and I get the message "Must be signed in to download". 

I have a license key, but, just need to download the software.

NEVER MIND.  Bought the trial and will use my old license key.

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I was able to download it from "purchasing" the trial version.

However, my license key for my previously purchased Premium version is not working.  The license key I received for that one was a code several lines long.  This was from 2-3 years ago.   July of 2014 is what I see on the email.  Bought it directly from Guylain.  Actually, I just checked it again, and the first line looks like what the input field is looking for, but it only has 5 blocks of characters, not 6.

Is there a way for me to still use that? 

 

Dwight

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