Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
Thank your for your terse and unhelpful reply. I note that it was your insistence to make it public.The facts are as I see are thatI have tried your software and am very happy to purchase the premium version which I have done today. I can see the keys in the orders area. If what you are trying to tell me is that my trial version simply needs new activation codes I cannot access my trial version because it has expired.
So i have paid for something which you have not delivered and your reply does not help in any way because I cannot see any downloader under the tag "Downloads" simply a list of previous versions. Obviously I am logged into your site. Now kindly take my query and your unhelpful reply to a supervisor and provide me what I have paid for because nothing in your email solves my problem. I need to know how to download the software. I di not have any of this grief downloading the trial version.
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