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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
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Backyard EOS Classic license validation fails :(


Muzzer1968

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12 hours ago, Muzzer1968 said:

HELP! I just bout the classic version license and when I go to install it with my user name and License key it says my key or identifier is in error.

I WANT MY DAMN MONEY BACK if someone from support cannot help me!! W**?!?!

THis is bull crap...it shouldn't be this messed up....seriously.

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Lets figure this out.  

I have just tried your key and it validated just fine.

Please make sure your copy your identifier correctly, it is case sensitive as per the instructions on the key activation screen.  If you get a key or identifier error then I'm 100% sure that you made a typo error typing it in

Please be courteous when asking for support.

 

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Well, this user also sent me a nasty private message.

In that message he posted his key and long and behold he messed up the key when typing it in, he added a number in there which obviously failed during validation.

2 nasty posts on the forum and 1 nasty private message for an error he made.

I understand that people get frustrated at times when it is not working, but writing nasty posts on the forum and sending nasty private messages is NOT the way to go about asking for help and this will get your future posts moderated.

If I'm not sleeping it is almost guaranteed that I will be reading new posts here on the forum at least once every hour if I'm close to a computer... and I will reply.  With technology today a computer is almost always nearby.

Regards

 

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