License Activation problem

[heathpt]

Hi,

I've just acquired the trial version of BYE. On entering the license key and user name (correctly - I checked three times!) I get the message "License activation error! Internet access s required to activate a trial key." This message is clearly nonsense because here I am typing this message 2 mins later onto the website! Can someone please assist.

Regards

heathtpt 

[admin]

We have updated our entire website last week and the license activation server has changed location.  

Which version of BYE are you using your trial key with?

Regards,

[heathpt]

I downloaded and ran the install this morning UK time. My recollection is that the version the file server said I was getting was 3.1.3. This version is also confirmed in the header of the activation dialogue which I just tried again with the same result.

Regards

heathpt

[admin]

You MUST download the latest 3.1.9 version.  Trials keys will only work with the latest versions.

Regards,

EDIT:  The reason that you need 3.1.9 is that the activation server has changed location with the full site upgrade last week and 3.1.8 or earlier versions are not aware of the new server location, 3.1.9 is aware.

[ask76]

Good afternoon. I downloaded the trial version on April 22, 2017, I received the key for 31 days.
Today I go to the program and I see a license error. What is this? I'm from Ukraine, thank you.

[admin]

15 minutes ago, ask76 said:

Good afternoon. I downloaded the trial version on April 22, 2017, I received the key for 31 days.
Today I go to the program and I see a license error. What is this? I'm from Ukraine, thank you.

I just used your key and it worked.  How many trials have you used on the particular computer?  This could be the cause.

Keep us posted.

[ask76]

 

I started the program once. Today there was an inscription that there were 30 days left until the end of the license.

[admin]

il y a 26 minutes, ask76 a dit :

 

I started the program once. Today there was an inscription that there were 30 days left until the end of the license.

 

You need to stop creating multiple accounts!!! I count at least 3 accounts in the past 2 days!  You have been flagged as a spamer as a result.

Send me the key and identifier you are using by email at support@otelescope.com and I will verify it's authenticity.

Regards,