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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
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Registration keys


Harold Hargrave

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I bought Backyard EOS a couple of weeks ago and last night when I tried to get on it said it was invalid. I deleted the e-mail you sent with the key could you please resend.   Harold Hargrave.

 

Hi Harold,

 

I do not have any purchase under your name, only a trial request on April 25th... which expired about 1 week ago.

 

Please send me an email to support@binaryrivers.com with your PayPal transaction and I'll see if I can retrieve it.

 

Please note that key retrieval within 30 days of purchasing is free. 

 

Beyond 30 days a $15 fee applies for key retrieval as per our policy here.

 

Regards,

 

 

 

 

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