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Instalation Problem


gemsbok

Question

I've just bought the premium edition after using the trial version for the allotted period.

 

Now it gets confusing. There is nowhere that I can find a download link to the premium version. So I try to download the latest version and I just get a pop up box telling me trial has expired and to add my username. I do this and it just tells me this is invalid. I've uninstalled everything and tried again - same thing happens. Do I need to create a new account or something?

 

I'm tired after a night without sleep spent imaging - so I am probably missing something absolutely simple.

 

Can anyone point me in the right direction here?

 

Many thanks

 

Ian

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This has been discussed in the past.

 

There is NOT separate download for trial/classic/premium.  It is the same download.  You key entered in BYE/BYN activates the features you are entitled to.

 

You need to enter you Purchase key as well, not just your user name.  Click "My Purchases" here on the website in the upper right corner.  Your purchase key there.

 

Regards,

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Yes, I've done that. I am utterly confused now. I have already had the trial version - it expired yesterday. So I bought the premium version - no matter what I do, it asks me to enter my username in a pop up box. I do so and its just says invalid. There is no way of getting as far as a screen that will let me enter the key.

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I click on my purchases and it takes me to the screen with the key. On the right hand side is a purchases drop down menu. There is no link to the product I thought I was buying. So I try to download the latest version, install it and I just get this pop up box re-appearing. I cannot get as far as any screen that will let me enter the key.

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Hi,

 

You need to enter your purchase key and your identifier.  Your id is "gemsbok" all lower case.

 

So, you enter your purchase key and your id, then you click validate.  I did not put your key in the image below because this is a public forum.  Your key is in you client area on this this and you can access it by clicking "My Purchases" in the upper right corner.  

 

Capture.JPG

 

 

Keep us posted.

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