Unable to use BYEOS installed on new laptop

[ScottyP5947]

Hi - 

I installed the software that I paid for on my new  laptop and I used the validation key I got via email when I bought it, yet it won't validate. I am not upgrading, I am just installing on a new machine. The old one is not working any more. I was directed to the upgrades page, but I'm not upgrading so I'm afraid that I still don't know what to do and I am missing out on clear skies. 

 

Any ideas? Thanks in advance - 

 

Scott 

[ScottyP5947]

Yikes we've determined I was using the key for activating my account here on O'telescope. Thanks for the tremendously prompt support to something that turned out to be my issue. 

Scott P 

[admin]

Keys are not sent by email anymore.  

 

Please click on the "my client area" in the upper right corner of this web site and your 3.1.x  key is there.

 

Regards,