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Failed Upgrade


schulzep

Question

I had BackyardEOS 3.1 Classic Edition [OTL-BYE-C] and decided to upgrade to BackyardEOS 3.2 Premium Edition [OTL-BYE-P].  I accidentally started a PayPal purchase of $50 instead of a $20 upgrade. I then switched to the upgrade and paid the $20. BYE still showed Classic Edition. I then looked at my previous purchases and noticed that the $50 purchase was pending so I cancelled it. BYE still shows Classic edition. I have deleted and reinstalled the app but it has not updated the version. What do I need to do?

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Nothing has failed.

You upgraded to Premium and got your premium key, but you never entered your new Premium key into the software.

Start BackyardEOS on your computer, click the padlock icon in the upper-right corner, and enter your new Premium key, restart the app and you're done.

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