Jump to content

Canada's top-tier Telescopes & Accessories
Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
  • 0

3.1.18 - Never manages to Canon EOS Rebel T7 camera on my imaging laptop, but works on all other PCs [solved]


arthare

Question

I figured this one out myself and it wasn't BYE's fault, but figured I would post it, as I didn't find anyone else having the exact same issue.

Situation:

  • Brand new Rebel T7, ready for its first imaging session
  • Very old (2013-era) small laptop with Windows 10 Enterprise N, build 1809
  • This laptop used to happily control my old Rebel T2i with BYE 3.1.17 until said T2i's USB port died.
  • Took it out to image last night, and BYEOS wouldn't talk to my Rebel T7.  It would error out after selecting the camera as if it wasn't even connected.
  • The computer also didn't recognize the camera - couldn't grab pictures from it in windows explorer
  • None of the official Canon software would recognize the camera either
  • Looked in device manager (winkey+R->devmgmt.msc), and found the camera there with an exclamation point.  The error message after right-click->properties was Code 28, saying that no driver was available
    • But all the online googling I did said "no drivers are necessary for the T7".  So what gives?

Things I tried:

  • Unplugging and replugging did not fix it.
  • Trying different cables did not fix it.
  • Rebooting either the camera or laptop or both did not fix it.

Solution:

  • Windows 10 Enterprise N (the N is important) is a stripped down, super-basic edition of Windows 10, and doesn't include the "Media Features" pack, which includes the drivers that talk to some cameras.  My old Rebel T2i was fine, but I guess the Rebel T7 needs the newer drivers.
  • So if you have an "N" version of windows, you need to hop over to microsoft's site and download the appropriate version of the "Media Features" pack.
  • In my case, I had Windows x64 build 1809 (go to Settings->System->About), so I downloaded the appropriate media features installer, installed, rebooted, and everything worked!

 

I've only had one imaging night with BYE so far (USB port died on the camera on my next attempt) and I loved it!  By far the best astronomy purchase I've made in years.

Link to comment
Share on other sites

0 answers to this question

Recommended Posts

There have been no answers to this question yet

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...

Important Information

This site uses cookies to offer your a better browsing experience. You can adjust your cookie settings. By closing this banner, scrolling this page, clicking a link or continuing to browse otherwise, you agree to the use of cookies, our Privacy Policy, and our Terms of Use