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  1. Thank you for confirming that the T3i should connect with EOS Utility 3.9 on Windows 10. I will keep trying.
  2. I tried to install EOS Utility 2.14.20a but it didn't work because it appears to be an "updater" and I don't have a EOS Utility CD. I then downloaded EOS Utility 3.90 for Windows (I was able to install) but still no luck getting the camera to connect. I then installed EOS Utility 2.14.20a updater and still no luck. I called Canon back and they said that my camera 3Ti is not compatible with the Windows 10 version of EOS Utility and I would either need to upgrade my camera or downgrade my operating system to Windows 7 or 8 I appreciate everyone's help but I think I will give up tryi
  3. Thank you Rick, I will try installing EOS Utility 2.14.20a and go from there.
  4. I installed a version of EOS Utility that I found online but had no luck connecting to this program either. I called canon and they said T3i is too old to work with EOS utility. I uninstalled EOS Utility and just tried to get Windows 10 to recognize the camera. Although I see it under settings/devices ("Canon Digital Camera") it does not show up in File Explorer. I'm having trouble ruling out what is causing my problem but I don't think Windows 10 is recognizing my 3Ti.
  5. Thank you RIck for your response. Unfortunately I never saw a message box when I connected to the computer. I went to settings/devices and I see an icon that says "Canon Digital Camera". I removed this device and tried connecting again and saw no dialog box (just "Canon Digital Camera" when I go to devices under settings.
  6. I installed trial version of Backyard Eos and am unable to connect my Canon EOS 3Ti. I upgraded the firmware on a new SD card and purchased a USB cable. The camera is recognized by Windows 10 when connected by the USB cable but I get the "mosquito zap" error in BYE when I attempt to connect. Any assistance is appreciated. I was excited to use BYE with my 3Ti but I've hit a roadblock and cannot use. Thank you.
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