I have both a Nikon d3100 and d5100. I cannot get either to connect to the Nikon backyard software. Can you give me some ideas on what might be going on? I followed the instructions on the failure notice. I noticed that it seems the d31XX which I assume is the same as my d3100 won't work with this application. Also, I was trying to find the logs for this, I cannot find a file folder named "my pictures". I did find a file folder for backyard Nikon in my program files.
I'm running windows 10 on my personal HP laptop at home.