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Status Replies posted by admin

  1. I just upgraded my Backyard Nikon and every time I start it, I have to re-enter my User Name/ID.   The key is there, but the ID is blank.  I've entered it in settings as well as at log on but it keeps asking to validate.  What am I doing wrong?  Thanks.

     

    1. admin

      admin

      This is an automated message.
       
      Free support for BackyardEOS and BackyardNIKON is offered exclusively through the online support forum.  We monitor the support forum regularly, and we read ALL posts several times daily.
       
      If your inquiry is regarding a license key please remember that your key is your private data and should never be posted on a public forum, including the O'Telescope support forum.
       
      Thank you
  2. As stated before,I purchased Backyard Nikon 9/6/2018 at 4:57pm est. I am trying to access the program and it asks for a licence  key code that I dont have. The laptop  that the program was in had crashed. You can access me at rdvette04@gmail.com. If you email me i can give you the transaction code at the time of purchase to prove I paid for the program. 

    Thank You,

    Robert

    rdvette04@gmail.com

    1. admin

      admin

      Hi, 

      Please use the support forum for ALL support inquiry.

      I have already answered you on the forum 2 months ago on June 9th 2020.  Please read the reply below where I give you your account information you used to purchase.  You need to login with that account.

       

  3. Guylain,

    I have been timing Planetary mode and see that it appears to take several seconds to move the JPG folder from BackyardTEMP to PLANETARY.

    If Directory.Move() is used and the source and destination are on the same partition, this is instantaneous, since all that is done is to move the directory itself from one parent to another.

    My timing showed that copying a folder from D:\Pictures\BackyardTEMP\Download to D:\Pictures\BackyardEOS\Planetary took nearly 5 seconds, when the folder had 644 jpg files in it. It took less than a millisecond to move the same folder with Directory.Move().

    Just trying to make things faster and simpler.

    Rick

    1. admin

      admin

      Hi Rick,

      The move (same drive) or copy (separate drive) is not a primary task.  I actually to a file move/copy instead of directory because the individual files are actually renamed from their generic name before being copied/moved and this is where the majority of the time is spent.

  4. sorry, here is the log file... canon T6i not found

    logfile-[20171111-10h38m07s818]-[242332]-2017-11-11.txt

    1. admin

      admin

      Please stop posting on my profile asking for help.

      You need to use the support forums.

      https://www.otelescope.com/forums

      Regards,

    2. (See 1 other reply to this status update)

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