Return, Refund and Warranty Policies
O'Telescope wants you to be satisfied with your purchase and be able to effectively use your telescope or other purchase. If you are not 100% satisfied with your purchase, you may return your purchase within 14 days of receipt for a refund or exchange less a 20% re-stocking fee. Refund will be in same form as payment.
All returns require a Return Merchandise Authorization number (RMA). Please contact us regarding returns prior to shipping your item.
We require that the product be returned in 'as new' condition in its original, 'as new' packing so it may be re-sold as new equipment. It must be fully insured and O'Telescope must be consulted prior to the return. Shipping charges on all returns, whether for refund, replacement or warranty work must be paid by the customer. Charges arising from the return, such as customs, taxes or surcharges, will be the sole responsibility of the customer. O'Telescope will not be responsible for lost shipments or for damages in shipping from the customer. Insurance claims will be the responsibility of the shipper.
Upon receipt of a returned product O'Telescope will examine the shipment and determine if the criteria for the return has been met. A refund or credit are generally issued within seven days. In the event the product is not returned in 'as new' condition or with missing materials, manuals or without 'as new' original packaging the return will be rejected or a reduced refund offered as the product would offered as 'used' to other customers.
We recognize that you likely will not have 14 nights of clear skies to test your equipment after purchase we so ask that you find at least one night during the first 14 days of possession to use the equipment and make sure it is functioning properly.
Exceptions to this policy: The following products are exeptions to this policy. They are non-returnable unless there is a manufacturer's defect in which case the product will be replaced or repaired by the manufacturer:
- Clearance, open box, and used items are sold as is with no warranty unless specified
- Special Order items - including products that are not usually kept in stock (Please ask for clarification before ordering)
- ABSOLUTELY no refund on BackyardEOS or BackyardNIKON software once an activation key has been issued
Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 14 days from the date of purchase or 14 days from the date you have received your product if your shipment had a tracking number.
O'Telescope wants you to be able to use your equipment purchased from us for the reasonable lifetime of that equipment. We works with the manufacturers to provide you with service under the manufacturer's warranty. While O'Telescope will assist where possible, in some cases it will be better to work with the manufacturer to expedite service and reduce shipping costs.