License Fault Error

[jproehl]

Hi:

 Trying to run BYE v3.2 on two different windows machines (NOT at the same time) and it comes up with "License Fault Error".  I am using the License Key listed in My Purchases with my identifier.  However, I notice that under my purchases it lists the version as 3.1 did BYE get updated so that my license will no longer work?? 

Please advise.

[astroman133]

The 3.1 license is good for 3.1 and later, but not for earlier versions prior to 3.1.

If you get the license fault error on both machines it is likely you are mistyping the license key. Instead, use Copy and Paste to transfer the key and identifier from the web site to the BYE License Validation dialog.

[jproehl]

6 minutes ago, astroman133 said:

The 3.1 license is good for 3.1 and later, but not for earlier versions prior to 3.1.

If you get the license fault error on both machines it is likely you are mistyping the license key. Instead, use Copy and Paste to transfer the key and identifier from the web site to the BYE License Validation dialog.

I believe I did that on one of the machines. Regardless, I’ve checked the key digit by digit with the one listed on the website and confirmed my user name. But, I’ll try again and let you know.

[jproehl]

Just went back a copy & pasted both the license key and the identifier and I still get the license fault error

 

[astroman133]

I will let Guylain suggest a path forward.

[jproehl]

I see now that the key has been deactivated, I'm assuming that is you guys working on this issue??

[astroman133]

Not me, I am just a user, like you.

[admin]

Your key has not been deactivated, not sure where this comment is coming  from.

The key under account "jproehl" is active.

Which version exactly are you using, you said 3.2 but that is not sufficient.  What is the full 3 digit version number?

[jproehl]

When BYE starts up it lists the version as 3.2.2.  I just re-opened it and it accepted the key and identifier - something changed and I am now in on the first machine. I'll shut it down and try the second one.

 

[jproehl]

Just tested it on my ASUS Atom tablet and it also works there. Thanks for whatever you did to free it up!

[admin]

I did not do anything.