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How to activate full license in trial


john.mckeon

Question

Hi,

I purchased Backyard Eos classic in October 2013. Since then I have reinstalled my laptop and lost the original install file. I got the latest 2015 trial version pf Backyard EOS a few minutes ago. In the original mail for my purchase in 2013 it says 'If you currently have BYE Trial click on the " i " icon in the upper right corner in BYE and enter your Classic key there.' however his does not seem to accept my purchased license key anymore?

Any help would be appreciated.

Thanks

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4 answers to this question

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I cannot find any of the documentation from when I purchased Backyard EOS, and would appreciate a reminder of what it is so that I can try BackyardEOS on another computer.

 

The reason for trying it on another computer is that for some unknown reason, the laptop I take to the observatory refuses to recognize my Canon EOS 650 TSi. Other computers have no such problem.

 

Help!

 

Guy Brandenburg

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If you do not have your original installation with your key your can still get to it if you still have the original email I sent you in 2013 when you bought your software.

 

If you do not have the email with your key I may be able to retrieve it for you, fingers crossed.  Send me an email at support@otelescope.com and we'll take from there.

 

Regards,

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