Trail License does not work on my laptop

[Astroboy1]

My telescope laptop computer that I use does not seem to work when I use the trail license key. I get "not found" message when prompted to put in my key and identifier.  My home computer accepts it just find.  The laptop was a window 7 machine upgraded to windows 10.  Has anyone have any ideas of what to try?  Include here is the log file

 

logfile-[20211021-21h04m47s188]-[4696]-2021-10-21.txt

[admin]

All you get is "not found"?  That is the full message you get?

[astroman133]

The more specific you are about the error message, and the steps to reproduce it, the more quickly the issue will be resolved.

Also, if you are not attaching a log file to your post is is important to know which version (the full number, like 3.2.2) you are using.

[Astroboy1]

Using Backyard EOS Cannon 3.2.2 download as seen in log file. The error happens when it validates license.  Other than that, installs goes smoothly.  So not to show my key, the dialog box comes back with "not found" during the validation process.  That is the full message.  Let me know what other information you may need.

 

[admin]

Are you keying in your key manually or cut&paste from the website?

[Astroboy1]

cut and paste

[admin]

Which antivirus are you using? Can you turn it off and try to validate?  I'm curious to see the antivirus is preventing the creation of the license file.

[Astroboy1]

Microsoft Defender-  turned off all settings.  Same results

[admin]

Is this a work/school computer?