Cannon 700D not connecting to Backyard EOS

[mustangmarque1@bigpond.com]

l have downloaded Backyard EOS Premium and my 700D Cannon will not connect to it, cheers Ian

[astroman133]

First, there is only one installer for BYE. It is only when the installer is run and the program is installed that you can apply the license key to activate the features of the Trial, Classic, or Premium licenses.

The developers offer a free fully-functional Trial license. Why would you purchase a Premium license key without trying the software with a Trial license first?

I have been using BYE with my 700D for several years now. I have never had a problem connecting BYE to the camera/

Your description of "it will not connect" could have several causes.

• The camera is broken
• The USB cable is faulty or too long
• The USB port on the computer is broken
• Some other piece of software (like the Canon EOS Utility) is already connected to the camera
• Windows thinks that the camera is a storage device rather than an imaging device. When Windows first recognizes the camera as a new device it would typically ask you how you want to use it. The correct answer should be "Take No Action".
• The camera is not in Manual mode. This won't prevent connection but will prevent you from taking a picture.
• You chose the Canon210 drivers when the correct choice is the Canon drivers. the 210 version is for much older cameras.

In the future please provide as much detail as you can about the exact steps to re-create your issue with screenshots, as necessary, to help us see what you are seeing.

Also, please read the red and orange banners at the top of this web page. Always report the version of BYE that you are using AND never post your license key on this forum or anyplace else online, except when requested via a private email with the O'Telescope admins!!!

Thanks

[admin]

Does Windows see the camera in Device Manager?

Does it connect to EOS Utility, Canon's own software?

Keep us posted.

[mustangmarque1@bigpond.com]

23 hours ago, astroman133 said:

First, there is only one installer for BYE. It is only when the installer is run and the program is installed that you can apply the license key to activate the features of the Trial, Classic, or Premium licenses.

The developers offer a free fully-functional Trial license. Why would you purchase a Premium license key without trying the software with a Trial license first?

I have been using BYE with my 700D for several years now. I have never had a problem connecting BYE to the camera/

Your description of "it will not connect" could have several causes.

• The camera is broken
• The USB cable is faulty or too long
• The USB port on the computer is broken
• Some other piece of software (like the Canon EOS Utility) is already connected to the camera
• Windows thinks that the camera is a storage device rather than an imaging device. When Windows first recognizes the camera as a new device it would typically ask you how you want to use it. The correct answer should be "Take No Action".
• The camera is not in Manual mode. This won't prevent connection but will prevent you from taking a picture.
• You chose the Canon210 drivers when the correct choice is the Canon drivers. the 210 version is for much older cameras.

In the future please provide as much detail as you can about the exact steps to re-create your issue with screenshots, as necessary, to help us see what you are seeing.

Also, please read the red and orange banners at the top of this web page. Always report the version of BYE that you are using AND never post your license key on this forum or anyplace else online, except when requested via a private email with the O'Telescope admins!!!

Thanks

Thankyou for your comments,  didn't thin k it necessary to trial it first  because of all the positive feedback to the software and was unaware there would be any issues.

[admin]

Have you been able to resolve your issue?

[mustangmarque1@bigpond.com]

l will know tonight, thanks and l will let you know.

[s3igell]

Remember that most testing of BYE/BYN can be done at a Desk or Table with just you DSLR and USB Cable and Laptop.  The Camera only needs a Body Cap (replicates the Lack of Lens Feedback experienced when attached to T-Ring and Scope), else a Lens for wide-field use.  If testing elements that include ASCOM then one can employ the ASCOM Mount Emulator.

All of this serves to reduce the number of Clear Sky Nights that need be lost to debugging Camera Connectivity and Usage Issues.  And allows you to schedule these Efforts on your own Availability.

[mustangmarque1@bigpond.com]

On 9/23/2021 at 6:44 AM, mustangmarque1@bigpond.com said:

l will know tonight, thanks and l will let you know.

Thanks everyone for your assistance, it was a faulty new USB lead, sometimes working then not. Looking forward to putting Backyard EOS to work once the skies clear.

[matteo06comi@icloud.com]

I guys I Didn’t revive any code where I can get it

[admin]

2 hours ago, matteo06comi@icloud.com said:

I guys I Didn’t revive any code where I can get it

Please start your thread when asking a question.  Your inquiry is not related to this issue, and it dilutes the effectiveness of this thread.

To answer your question though, keys are not send by email, they are here on the website under "My Purchases -> My Orders"