Jump to content

Canada's top-tier Telescopes & Accessories
Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
  • 0

Cannon 700D not connecting to Backyard EOS


mustangmarque1@bigpond.com
 Share

Question

  • Answers 9
  • Created
  • Last Reply

Top Posters For This Question

9 answers to this question

Recommended Posts

  • 0

First, there is only one installer for BYE. It is only when the installer is run and the program is installed that you can apply the license key to activate the features of the Trial, Classic, or Premium licenses.

The developers offer a free fully-functional Trial license. Why would you purchase a Premium license key without trying the software with a Trial license first?

I have been using BYE with my 700D for several years now. I have never had a problem connecting BYE to the camera/

Your description of "it will not connect" could have several causes.

  • The camera is broken
  • The USB cable is faulty or too long
  • The USB port on the computer is broken
  • Some other piece of software (like the Canon EOS Utility) is already connected to the camera
  • Windows thinks that the camera is a storage device rather than an imaging device. When Windows first recognizes the camera as a new device it would typically ask you how you want to use it. The correct answer should be "Take No Action".
  • The camera is not in Manual mode. This won't prevent connection but will prevent you from taking a picture.
  • You chose the Canon210 drivers when the correct choice is the Canon drivers. the 210 version is for much older cameras.

In the future please provide as much detail as you can about the exact steps to re-create your issue with screenshots, as necessary, to help us see what you are seeing.

Also, please read the red and orange banners at the top of this web page. Always report the version of BYE that you are using AND never post your license key on this forum or anyplace else online, except when requested via a private email with the O'Telescope admins!!!

Thanks

Link to comment
Share on other sites

  • 0
23 hours ago, astroman133 said:

First, there is only one installer for BYE. It is only when the installer is run and the program is installed that you can apply the license key to activate the features of the Trial, Classic, or Premium licenses.

The developers offer a free fully-functional Trial license. Why would you purchase a Premium license key without trying the software with a Trial license first?

I have been using BYE with my 700D for several years now. I have never had a problem connecting BYE to the camera/

Your description of "it will not connect" could have several causes.

  • The camera is broken
  • The USB cable is faulty or too long
  • The USB port on the computer is broken
  • Some other piece of software (like the Canon EOS Utility) is already connected to the camera
  • Windows thinks that the camera is a storage device rather than an imaging device. When Windows first recognizes the camera as a new device it would typically ask you how you want to use it. The correct answer should be "Take No Action".
  • The camera is not in Manual mode. This won't prevent connection but will prevent you from taking a picture.
  • You chose the Canon210 drivers when the correct choice is the Canon drivers. the 210 version is for much older cameras.

In the future please provide as much detail as you can about the exact steps to re-create your issue with screenshots, as necessary, to help us see what you are seeing.

Also, please read the red and orange banners at the top of this web page. Always report the version of BYE that you are using AND never post your license key on this forum or anyplace else online, except when requested via a private email with the O'Telescope admins!!!

Thanks

Thankyou for your comments,  didn't thin k it necessary to trial it first  because of all the positive feedback to the software and was unaware there would be any issues.

Link to comment
Share on other sites

  • 0

Remember that most testing of BYE/BYN can be done at a Desk or Table with just you DSLR and USB Cable and Laptop.  The Camera only needs a Body Cap (replicates the Lack of Lens Feedback experienced when attached to T-Ring and Scope), else a Lens for wide-field use.  If testing elements that include ASCOM then one can employ the ASCOM Mount Emulator.

All of this serves to reduce the number of Clear Sky Nights that need be lost to debugging Camera Connectivity and Usage Issues.  And allows you to schedule these Efforts on your own Availability.

Link to comment
Share on other sites

  • 0
2 hours ago, matteo06comi@icloud.com said:

I guys I Didn’t revive any code where I can get it

Please start your thread when asking a question.  Your inquiry is not related to this issue, and it dilutes the effectiveness of this thread.

To answer your question though, keys are not send by email, they are here on the website under "My Purchases -> My Orders"

 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share


×
×
  • Create New...

Important Information

This site uses cookies to offer your a better browsing experience. You can adjust your cookie settings. By closing this banner, scrolling this page, clicking a link or continuing to browse otherwise, you agree to the use of cookies, our Privacy Policy, and our Terms of Use