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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
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drakmob101
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Purchased licenses do not expire.

However, if your license key is a multi-line key and you want to upgrade to the latest release of BYE you will need to follow the upgrade instructions to use that key to get a new key. There will be no cost for this unless you want to upgrade to a Premium license. In that case you will have to pay the incremental cost for the upgrade.

Just go to the Upgrade page via the link at the bottom if this page and follow the instructions.

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It's mind-boggling the number of people that create multiple accounts... a trial in one account and a purchase in another account.

The account "drakmob101" only has a trial key from 2016, you're trying to activate it.... and it expired 5 years ago!

Login with the second account you created to purchase, and you purchase key is there.

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I would say that infrequent users simply forget the username of the account(s) that they created. This is despite that their browser can be trained to remember their username and password.

I use a free app called PasswordSafe. I run it on Windows and Android. It keeps my online passwords along with the username and the URL of the site. It allows me to keep track of my online accounts and have a different randomly-generated password for every site. Without PasswordSave even I do not know my passwords.

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1 hour ago, astroman133 said:

I would say that infrequent users simply forget the username of the account(s) that they created. This is despite that their browser can be trained to remember their username and password.

I use a free app called PasswordSafe. I run it on Windows and Android. It keeps my online passwords along with the username and the URL of the site. It allows me to keep track of my online accounts and have a different randomly-generated password for every site. Without PasswordSave even I do not know my passwords.

Same here.  I used to use Lasspass but I switched to BitWarden last year.

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On 5/25/2021 at 1:07 PM, admin said:

It's mind-boggling the number of people that create multiple accounts... a trial in one account and a purchase in another account.

The account "drakmob101" only has a trial key from 2016, you're trying to activate it.... and it expired 5 years ago!

Login with the second account you created to purchase, and you purchase key is there.

Yes also on this account on purchase i have the premium one on the same nickname , but on the premium one said expired , and also the payment was on this account.

Still not working.

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No, you are wrong.  There is no purchase key under user "drakmob101" and purchase never expires.  You did add a premium in your cart on May 7, 2016 under account "drakmob101" but you never paid that invoice and unpaid invoice auto-expired after 7 days.

You purchased under another account, I'm 100% positive about this.  You need to login under that account and your purchase key is there.

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On 5/26/2021 at 3:29 PM, drakmob101 said:

Yes also on this account on purchase i have the premium one on the same nickname , but on the premium one said expired , and also the payment was on this account.

Still not working.

Nope, definitely not the same nickname.  Does "Madalin1234" ring a bell?

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