Not getting images

[Lostincyberspace]

Hello, I am attempting to use BYN, I set up to take three images but the camera only wants to take one, I tried this several times by taking a number attempts of imaging but they are not showing up in the thumbnail screen and I cannot find them anywhere on the computer and I have only the one image on the camera.  I do have Nikon`s  ViewNX2 and Camera Control on the computer, would these programs be interfering with BYN? 

[admin]

Please provide further information.  What version of BYN (all 3 numbers)?  What camera do you have?  Are you taking bulb images? Etc....

[astroman133]

As Guylain indicated we need to know which version of the software you are using along with which camera model you have.

Yes, other programs that connect with the camera can interfere with BYN, but the symptoms would be related to not connecting vs. connecting but not downloading. 

Your anti-virus software, particularly Avast, can prevent images from being downloaded from the camera by BYN. You can confirm this by temporarily disabling Avast. If that allows you to download images, then you need to figure out how to configure Avast to whitelist BYN so that it doesn't stop the images from downloading.

[Lostincyberspace]

Hi, I have version 2.1.0 and I am using a D610, the photos I attempted to take had 3 different shutter speeds, 3 different apertures and 3 different ISOs, when I hit the "Image" button, BYN only showed 1 in the "Process Center" screen and took a long time to do the download, when finished there was no Thumbnail image and no file data at the top of the "Image Center" screen.  

When I exited the BYN program, I found that the Nikon`s Camera Control and ViewNX2 had opened up behind the BYN full screen.

[admin]

 

Send me the log file.

 

 

 

[Lostincyberspace]

I will try to find them, not absolutely where to find, but I tried something with my setup, after a couple of ways of loading the program, I found that if I turn on the camera first, then the Nikon Camera Control loads itself, then I exit the Camera Control, then I turn on BYN and connect camera, everything seems to work ok, just appears that when I turn on the camera, the Nikon programs want to start up also.  

[Lostincyberspace]

Hi, I found the log files but how do I get them to you?

[admin]

As per instruction in the link above, send them to support@otelescope.com.

Please be selective and only send the one you believe has the issue with it only taking 1 picture.  If you're unsure, delete them all, connect the camera and reproduce the error, and sent that new logfile.

[s3igell]

16 hours ago, Lostincyberspace said:

I will try to find them, not absolutely where to find, but I tried something with my setup, after a couple of ways of loading the program, I found that if I turn on the camera first, then the Nikon Camera Control loads itself, then I exit the Camera Control, then I turn on BYN and connect camera, everything seems to work ok, just appears that when I turn on the camera, the Nikon programs want to start up also.  

You've found the issue - Nikon Camera Control is blocking BackyardNikon.

The Canon equivalent of Nikon Camera Control, EOS Utility, has specific settings buried in its menu to control whether the Program does the "Auto Connect to Camera".  You'll need to either find the similar setting and turn it off, or configure it to NOT Load on PC Reboot, or simply uninstall it.

[admin]

Thank you for the log file. 

Some older model will not work with Save to PC + Save to Card at the same time.

1. Please set the Save To setting in BYN to "PC Only".
2. Also, please set the image to RAW only (see settings)

I see you are using 2.1.0.  There is a newer version, you should download the latest as well.

Try again and report your findings.