No Preview images

[ballaratdragons]

Hi all, I would appreciate a bit of help please. 🙂

 

First time user of BYEOS.

I have connected my 450d and all works well in BYEOS 3.2.1

The camera actuates and takes an image but I never get an image in the Preview window or any thumbnails.

I have checked the destination folders and they are all empty too.

When I switch to 'Frame & Focus' or 'Planetary' I do get a live view video image in the preview pane, but not when I use 'Imaging'.

I have watched the You Tube videos, I have read the Manual, I have used the same program on another club members PC, but for some reason I cannot work out how to get the image to appear, or save on mine.

Yes I have Framework .net4, drivers are up to date and I am running Win10.

What am I doing wrong that images don't download to the Preview pane or save in the destination folders?

 

I checked in EOS utilities and It shows an image in the preview window so I know everything is connected correctly. So, why no preview image in BYEOS?

Oh, and one more thing, none of the settings I make are saved. I get asked which camera every time I open the software even though I ticked the box 'Don't ask me again'. and everything I set in the settings window doesn't save on next start up. Yes, I click the 'Apply' tab 😄

 

So as you can see, I have a few problems starting out.

 

Cheers,

Ken

Snake Valley Astronomical Association, Australia

[ballaratdragons]

Thank you very much to both of you for the help you have given, BUT. . . 

 

the good news is that I got it all working!  👍

 

The solution to the problem I was having:  I had to update Window 10 to the latest update 🙄

It worked!  😁   . . . but then it didn't again  😳

 

Re installed Canon 450d original disk . . Yay, working again! 

 

I really appreciate the help you have given me to attempt to solve this problem. The good news is that it wasn't a software problem, just me not updating my PC often enough.

 

Cheers and thanks.

Ken

[astroman133]

There are two things that could be preventing the images from downloading and displaying.

1) You have the Save To location set to the Camera. This will store the images on the camera's SD card, but not download them to the PC.

2) Your anti-virus software could be identifying the image files as suspicious and blocking their download. This seems to be particularly true for users of Avast anti-virus software. They are able to resolve it by whitelisting BYE in Avast.

[ballaratdragons]

Thanks Rick,

but I have it set to save to PC only, and I don't use Avast, but I will check my security settings and see if the firewall is blocking something.

Strange that images preview in EOS Utility but not in BYEOS 🤥

[astroman133]

The BYE log file may reveal what is happening.

Have you looked in the BackyardTEMP\Downloads folder to see if it contains images as downloaded from the camera. It could be that BYE is having some kind of issue processing them.

[ballaratdragons]

Yes Rick, I checked all the folders. 'BackyardEOS' and Backyard Temp'.

EOS utlilty images saved in 'Pictures', but BYEOS hasn't downloaded any images yet to save anywhere.

I read the log and it says 'Process successful' or similar words to that effect. 🥴

[astroman133]

You may want to submit a log file by following the post in the How To forum about how to submit log files. To make it easy on the admins, don't zip up all your log files, just open BYE, and take a picture. Submit just that log file.

The log file (not the onscreen Log History) will detail where an image was downloaded and where the processed and renamed image is finally saved.

[admin]

 

Send me the log file.

 

 

 

[ballaratdragons]

11 hours ago, admin said:

 

Send me the log file.

 

 

 

I haven't been able to work out how to get the log file. When I click on 'View Log History' I get what you see in the Image attached, and you can see it says all successful, but the preview pane is blank and no images are downloaded.

 

[ballaratdragons]

. . . and as you can see in this next image attached, the camera is working fine when BYEOS is in 'Frame & Focus' mode.

Same with 'Planetary' mode. But when I record in Planetary mode, again nothing is saved anywhere.

 

 

[ballaratdragons]

also, each time I restart the program the settings are still reverting back to default settings (RAW+JPG, and the opening window where I click 'Don't ask again')

[ballaratdragons]

I followed your instructions for getting the Log, but it's blank:

 

 

[astroman133]

The Log History that is displayed on the main window of BYE is different from the full log file that is created when you operate BYE during a session.

Look at the BYE Settings dialog. In the Image Capture group of controls (top left group) there is a setting for the location of the BackyardTEMP folder.

In BackyardTEMP is a Logs subfolder. This should contain a log file for each session. Select a single log file that illustrates your issue and send that to BYE Support via private email.

If there are no logs in the BackyardTEMP\Logs folder then your installation of Windows has non-standard permissions or some other software running on the PC is preventing BYE from creating files. I say this because your user should have full control of your own Documents folder and all subfolders.

[admin]

7 hours ago, ballaratdragons said:

also, each time I restart the program the settings are still reverting back to default settings (RAW+JPG, and the opening window where I click 'Don't ask again')

This may be the root cause.

 

Looks like Windows permissions are messed up.  Try the following steps in this post.

 

 

 

 

[astroman133]

Interesting. I thought Windows 10 more or less forces users to stay current. I know that it interrupts me at the most inopportune times to complete an update.

I'm glad that you are working. Thanks for letting us know.

[ballaratdragons]

3 minutes ago, astroman133 said:

Interesting. I thought Windows 10 more or less forces users to stay current. I know that it interrupts me at the most inopportune times to complete an update.

I'm glad that you are working. Thanks for letting us know.

I thought so too Rick.

This PC in my observatory hadn't updated since I first loaded Win10 into it years ago. No wonder it went wacky!

 

I had to do a force update which took 6 hours 😵

Oh well, all good now. Time to get on with imaging 🔭

[s3igell]

 

3 hours ago, astroman133 said:

Interesting. I thought Windows 10 more or less forces users to stay current. I know that it interrupts me at the most inopportune times to complete an update.

There is a large difference between Delivering Updates and Fixing Security/Permission Issues. 

In fact, most of us would be Up-in-Arms with Microsoft if they arbitrarily and regularly either Changed or "Reset" the User Permissions on most any Windows Folder (if we noticed it).

 

I do agree that the Windows10 Update Time-Window is very inconvenient for AP Imagers - and not too easy to disabuse your Windows10 System of those ideas.  (I guess the folks in Redmond don't usually work the 3rd Shift!!)