EOS 3Ti won't connect

[72Nova]

I installed trial version of Backyard Eos and am unable to connect my Canon EOS 3Ti.  I upgraded the firmware on a new SD card and purchased a USB cable.

The camera is recognized by Windows 10 when connected by the USB cable but I get the "mosquito zap" error in BYE when I attempt to connect.  

Any assistance is appreciated.  I was excited to use BYE with my 3Ti but I've hit a roadblock and cannot use.

Thank you.

[astroman133]

When Windows 10 first recognizes the T3i, not 3Ti, it typically displays a message box asking you how you want to use the camera. You need to answer "do nothing". If you say, "transfer files", the camera is then connected to the Windows file system so that it can access the SD card. This prevents the Canon SDK and BYE from connecting with the camera.

Also you have a choice of drivers (Canon210 or Canon) at connect time. You need to answer Canon. The Canon210 is really version 2.1 of the Canon SDK. This version does not support the T3i as it wasn't released yet.

[72Nova]

2 hours ago, astroman133 said:

When Windows 10 first recognizes the T3i, not 3Ti, it typically displays a message box asking you how you want to use the camera. You need to answer "do nothing". If you say, "transfer files", the camera is then connected to the Windows file system so that it can access the SD card. This prevents the Canon SDK and BYE from connecting with the camera.

Also you have a choice of drivers (Canon210 or Canon) at connect time. You need to answer Canon. The Canon210 is really version 2.1 of the Canon SDK. This version does not support the T3i as it wasn't released yet.

Thank you RIck for your response.  Unfortunately I never saw a message box when I connected to the computer.  I went to settings/devices and I see an icon that says "Canon Digital Camera".   I removed this device and tried connecting again and saw no dialog box (just "Canon Digital Camera" when I go to devices under settings.

[s3igell]

If you loaded EOS Utility as part of the Canon Software Install (CD or Download), you need to ensure that EOS Utility is NOT running in the Background (which it sets itself to do).

BackyardEOS cannot access the Camera if EOS Utility has already connected in the background.

[72Nova]

I installed a version of EOS Utility that I found online  but had no luck connecting to this program either.  I called canon and they said T3i is too old to work with EOS utility.  I uninstalled EOS Utility and just tried to get Windows 10 to recognize the camera.  Although I see it under settings/devices ("Canon Digital Camera") it does not show up in File Explorer.

I'm having trouble ruling out what is causing my problem but I don't think Windows 10 is recognizing my 3Ti.

[astroman133]

I believe that Canon is incorrect about the EOS Utility support for the T3i. Just like BYE, the EOS Utility uses the Canon SDK to communicate with the camera. The latest SDK still supports the T3i. If it did not then BYE could not support it. Also if you look on the Canon web site at the software that is available for the T3i, the EOS Utility, version 2.14.20a  is at the very bottom of the list. This version of the EOS utlilty is 5 years old and should help you figure out what is going on. At least if Canon software will not connect with a Canon camera, then you should be able to get Canon Support to assist with troubleshooting.

 

[72Nova]

Thank you Rick, I will try installing EOS Utility 2.14.20a and go from there.

[72Nova]

I tried to install EOS Utility 2.14.20a but it didn't work because it appears to be an "updater" and I don't have a EOS Utility CD.  I then downloaded EOS Utility 3.90 for Windows (I was able to install) but still no luck getting the camera to connect.  I then installed EOS Utility 2.14.20a updater and still no luck.

I called Canon back and they said that my camera 3Ti is not compatible with the Windows 10 version of EOS Utility and I would either need to upgrade my camera or downgrade my operating system to Windows 7  or 8

I appreciate everyone's help but I think I will give up trying to connect my camera to Backyard EOS and live with processing images off of the SD card (my PC does recognize the card at least).

[astroman133]

Why not solicit help from other users of BYE with T3i cameras that are using Windows 10? You really have nothing to lose.

Do you have a friend with a different Canon EOS camera that you can use to test with the EOS Utility and BYE?

By "upgrade your camera" did Canon mean get a newer camera? I cannot believe that they actually told you to revert to an unsupported and obsolete version of Windows.

Guylain could also comment on whether the EOS SDK that he distributes with BYE supports the T3i. It certainly runs on Windows 10. The API documentation clearly states which version of Windows are supported and which camera models are supported.

[admin]

17 hours ago, 72Nova said:

I tried to install EOS Utility 2.14.20a but it didn't work because it appears to be an "updater" and I don't have a EOS Utility CD.  I then downloaded EOS Utility 3.90 for Windows (I was able to install) but still no luck getting the camera to connect.  I then installed EOS Utility 2.14.20a updater and still no luck.

I called Canon back and they said that my camera 3Ti is not compatible with the Windows 10 version of EOS Utility and I would either need to upgrade my camera or downgrade my operating system to Windows 7  or 8

I appreciate everyone's help but I think I will give up trying to connect my camera to Backyard EOS and live with processing images off of the SD card (my PC does recognize the card at least).

That is simply not true. Whoever gave you this info at Canon must be drunk.  The T3i is supported by EOS Utility on W10.

Your camera will and should connect with EOS Utility 3.9 on W10.  You should reinstall it and work this out until it connects to your T3i.  Perhaps a camera factory reset may reset an odd in-camera setting that may be preventing the connection.

 

 

[72Nova]

Thank you for confirming that the T3i should connect with EOS Utility 3.9 on Windows 10.  I will keep trying.

[MarkAbbott]

Update on my connection problem...the problem was with my computer.  My PC crashed and would not reboot last week.  Took my PC to BB Geek Squad and they reinstalled operating system.  When I got the PC back I reinstalled Barkyard EOS software and my camera connected on the first try!

 

Thanks for everyone who assisted.  Only 6 days left on my trial so I'm going to try working with the demo over the weekend.

[admin]

42 minutes ago, MarkAbbott said:

Update on my connection problem...the problem was with my computer.  My PC crashed and would not reboot last week.  Took my PC to BB Geek Squad and they reinstalled operating system.  When I got the PC back I reinstalled Barkyard EOS software and my camera connected on the first try!

 

Thanks for everyone who assisted.  Only 6 days left on my trial so I'm going to try working with the demo over the weekend.

Glad you got it to work, albeit it needed a fresh OS install

[s3igell]

On 2/20/2021 at 8:16 AM, MarkAbbott said:

Thanks for everyone who assisted.  Only 6 days left on my trial so I'm going to try working with the demo over the weekend.

Remember: 

You can test most of the Features (and definitely get a good feel for the UI and how it works with your T3i) right from your Desk or Kitchen Table.

You can even see how your DSLR will work with a Lens or Scope attached to it.  About the only thing hard to do at the Table is some of the Mount Control via ASCOM work.

[dkerber]

On 2/20/2021 at 8:16 AM, MarkAbbott said:

Update on my connection problem...the problem was with my computer.  My PC crashed and would not reboot last week.  Took my PC to BB Geek Squad and they reinstalled operating system.  When I got the PC back I reinstalled Barkyard EOS software and my camera connected on the first try!

 

Thanks for everyone who assisted.  Only 6 days left on my trial so I'm going to try working with the demo over the weekend.

My imaging camera is a T3i just like yours, and it works perfectly. I've been using it all winter, whenever I have a clear night (not that often, unfortunately).