Connecting EOS Ra with Microsoft Surface Pro 7

[vincefarnsworth]

I downloaded the trial version and had screen problems. I then downloaded pre-release ver. 3.2.2.RC2 and that seemed to fix that. Now, when I try to connect the camera, it is not recognized. The EOS utility is not running. I tried turning off wi-fi after signing in but that made no difference. So far no success. Any suggestions? Thanks.

[vincefarnsworth]

I have found and solved the connection issue. My Surface Pro 7 has a USB 3.2 type C port and the EOS Ra has a USB 3.1 type C output port. I was using a USB type C cable that was only a 2.0 so it was incompatible with the Surface Pro 3.2 input port. I found a cable that was 3.1 and now everything works. My other computers are older and don’t have the newer USB 3.1 input ports so everything worked with them. Thought you would want to know in case this issue arose again. By the way, the EOS Ra comes with the correct 3.1 USB cable, it’s just too short for use in the field. Thanks.

 

[admin]

Does Windows even see the Camera?  

[astroman133]

Did you disable WiFi in the camera's menus?

You also need to connect a USB cable between the camera and the Surface.

[vincefarnsworth]

I did not disable wi-fi on the camera just on the computer. I will try that. The computer does see the camera because there is a cable connecting them and it is listed in devices on the computer. I will let you know.

[vincefarnsworth]

I just checked and the Wi-fi is disabled. Still no luck.

[admin]

Does it connect to EOS Utility?  This should be the first test because if EOS Utility can't connect either the issue is elsewhere.

Regards,

[astroman133]

8 hours ago, vincefarnsworth said:

I just checked and the Wi-fi is disabled. Still no luck.

Did you mean that WiFi is disabled in the camera?

[vincefarnsworth]

After hours of troubleshooting I’m pretty sure it is an issue with the Surface Pro 7 not recognizing the EOS Ra as a camera. It will sometimes launch the utility but everything is greyed out. The device manager identifies it as a Canon EOS Ra but its actual identification is an Android phone. I don’t own an Android. My 5D Mark IV works fine. I will use another laptop for your app since the Ra works fine on that older computer. When I finally discover what is going on I will check back. Thanks.

[admin]

49 minutes ago, vincefarnsworth said:

I have found and solved the connection issue. My Surface Pro 7 has a USB 3.2 type C port and the EOS Ra has a USB 3.1 type C output port. I was using a USB type C cable that was only a 2.0 so it was incompatible with the Surface Pro 3.2 input port. I found a cable that was 3.1 and now everything works. My other computers are older and don’t have the newer USB 3.1 input ports so everything worked with them. Thought you would want to know in case this issue arose again. By the way, the EOS Ra comes with the correct 3.1 USB cable, it’s just too short for use in the field. Thanks.

 

Glad you solved it.