My Software Keeps Freezing

[JAHAZAN]

Hey, I just bough Backyard EOS Premium and it keeps crashing.

 

It gives me the following error message:

Description:
  A problem caused this program to stop interacting with Windows.

Problem signature:
  Problem Event Name:    AppHangB1
  Application Name:    BinaryRivers.BackyardEOS.Start.Camera1.exe
  Application Version:    3.1.0.39954
  Application Timestamp:    5490f475
  Hang Signature:    0071
  Hang Type:    0
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033
  Additional Hang Signature 1:    00710b1b812708f2032bcc79280c4c31
  Additional Hang Signature 2:    35d1
  Additional Hang Signature 3:    35d1b6c425911610d517e54afbe33272
  Additional Hang Signature 4:    0071
  Additional Hang Signature 5:    00710b1b812708f2032bcc79280c4c31
  Additional Hang Signature 6:    35d1
  Additional Hang Signature 7:    35d1b6c425911610d517e54afbe33272

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
 

 

For reference, I'm running an HP laptop with Windows 7, and I'm using a Canon T3i (600D).  Please Help.

[admin]

This is typically caused by a bad Windows driver... which leads to application trying to consume the driver to just hang because it is not getting any response from Windows.

 

Is Windows up to date?

Is .Net 4.0 up to date?

What are you doing when this occurs?

What other devices are your running?

 

Regards,

[admin]

If you try on another computer does it still hang?  This test would help isolate a computer issue (or not).

 

EDIT: Please download and install the latest BYE 3.1.2 as well.  I see you are using 3.1.0.

 

Regards,

[PoppaChris]

3.1.2?  I knew about 3.1.1 and downloaded it but when did .2 happen?  What issues/bugs were addressed?

 

[ Never mind... I just saw the announcement post from 4 days ago...

Can't take a break around here without getting left behind. :-) ]