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Secure connection failed at download attempt


Yanlisman
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Hi Team

Unable to download the software for Canon EOS:

I'm getting a "Secure connection failed" notice in the browser. On both Mozilla FF and MS Edge.

Regards

Rob

 

Secure Connection Failed

An error occurred during a connection to ips-cic-filestore.s3.amazonaws.com. PR_CONNECT_RESET_ERROR

 

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
    Please contact the website owners to inform them of this problem
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Hi Team

Finally sorted the download. Had to go via a VPN to get it though.

Screen shot of error attached prior to VPN

Same error seen on both lap top and PC (Only laptop has the VPN installed btw).

Both Win 10 machines running windows stock anti virus and fire wall.

Looks most like a Virgin Media network setting somewhere is astray. Although this is the first download of a great many that has ever thrown this error.

All the other telescope (and indeed work) related software has downloaded without issue.

Regards

Rob

Image1.jpg

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Ok, I think I have pinned the issue down to my Netgear Router and it's "Nighthawk" security software that has determined the download to be Malware.

I can only assume that you may have outdated security certification on the download link.

 

Hope of use

 

Rob

Screenshot_20210107_120413_com.netgear.netgearup.jpg

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The site is hosted on Amazon AWS and the certificate is 100% valid, I would not be able to process credit card purchases on the site without a valid certificate.  If this was a server issue everyone would be getting the error and since you're the only one reporting it has to be at your end.

Glad you found the cause. A+

Regards,

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Hi Team

Yes, the answer in hind-sight is to un-block the s3.amaoznaws site in the router to allow the download through (and then re-block) and that indeed is the best answer.

I'm not alone though, it appears it's all down to how the s3.amazonaws site is viewed by a whole swath of web security software companies;

Couple of comments I've just found below - there are however a lot more.

Hope of use

Regards Rob

BYE is great BTW. Beyond what I'd expected could be achieved.

 

Image2.jpg

Image3.jpg

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