cant get trial or full to activate.

[tasd333]

I downloaded the trial version and used the activation key and identifier but had 2 separate errors,critical error,internet connection required.

I then purchased the full version and got a new key but all I get is critical error.

please help

[astroman133]

Two separate errors...

1) No internet connection.

An Internet connection is required for the Trial license. This is to verify that the license is still valid. You can thank license cheaters who tried to extend their Trial license by setting their PC clock back.

2) Critical error with both the Trial and purchased (Classic or Premium) license

Can you provide more information? Including Camera model, BYE version number, Windows version, steps to reproduce the error and any error messages or popup windows that are produced.

Were any errors produced during the installation?

[admin]

1 hour ago, tasd333 said:

I downloaded the trial version and used the activation key and identifier but had 2 separate errors,critical error,internet connection required.

I then purchased the full version and got a new key but all I get is critical error.

please help

If you purchased let's forget about any errors you got with the trial, it is just confusing for nothing.

This said, you're left with critical error with a purchase key?  Correct?  Please provide more info on the error?  A print screen of the error would help as I think this is not a BYE error per se but probably a .net error.

[admin]

Also, looking at the server log your purchase was validated so this is not a key validation issue, it has to be something local to your PC, we need to figure this out at the PC end of things.