WINDOWS 8.1, CAMERA WILL NOT CONNECT

[CHRIS STRAN]

Problem: My laptop computer running Windows 8.1 will not connect to either of my cameras (450 D and 60Da) when using BYE. BY EOS (2.0.1 and 3.0,3 ) will load but gives an error message “ EOS Utility is running". As far as I can tell it is not. But strangely when I attempted to uninstall EOS Utility I got a message that reads that it was running. After removing it, BY EOS still would not connect. Both cameras works great using Canon’s EOS Utility. On my Windows XP SP3 laptop  BY EOS ver. 2.0.2 connects and runs well with both cameras. Ver 3.0.0 and 3.0.3 will load with an error massage “Event Type CLR 20r3” but will connect the cameras, but if you remove the message the program closes. It looks like the camera drivers are not loading on Windows 8.1.

Can anyone help? Up until now I used Canon’s programs, after seeing Tony Hallas speech on dithering I have decided I must use BY EOS for that function.

Chris 

[PoppaChris]

Guys:

EOS Utility has a "Start Automatically When Camera Connected" function that is at the heart of all of this grief.  Simply go into the settings of EOS Utility and deselect this function and your problem with BYE is solved. This is a little something I learned way back when we were using BYEOS 2.0.  It has never been a problem since.

[admin]

Guys:

EOS Utility has a "Start Automatically When Camera Connected" function that is at the heart of all of this grief.  Simply go into the settings of EOS Utility and deselect this function and your problem with BYE is solved. This is a little something I learned way back when we were using BYEOS 2.0.  It has never been a problem since.

 

in 3.1 I have turned off by default the check for EOS Utility when a camera connects (see advance settings).  When this is off BackyardEOS should still be able to connect to the camera even if EOS Utility is running provided you actually did not connect your camera to EOS Utility for tethered shooting.

 

Regards,

[PoppaChris]

in 3.1 I have turned off by default the check for EOS Utility when a camera connects (see advance settings).  When this is off BackyardEOS should still be able to connect to the camera even if EOS Utility is running provided you actually did not connect your camera to EOS Utility for tethered shooting.

 

Regards,

Exactly why you need to change the EOS Utility default to not autoconnect at camera plugin.  That way BYE won't have this issue either.  

[pmont1]

Apparently with the new EOS Utility V2 released with the 7D MKII, they removed "Start EOS Utility automatically when Camera is Connected" from preferences.  It's default install starts automatically when it detects an attached camera.  I have not found a disable option under any of the preferences tabs. I've been clicking "Quit" when it pops up and BYE starts up and connects fine.

 

Phil

[anidonu]

How do I change the 'quality' in remote view?   I set it to S3 at the camera, and in EOS utility, but when EOSU is disconnected, and BYE started, it returns to highest quality and RAW. 

[admin]

How do I change the 'quality' in remote view?   I set it to S3 at the camera, and in EOS utility, but when EOSU is disconnected, and BYE started, it returns to highest quality and RAW. 

 

That is the expected bahavior in BackyardEOS.

 

If you do not want this default behavior go to Settings dialog in BackyardEOS and choose " In-Camera " for image quality. 

 

However, why would you want anything less than RAW frames for astrophotography?

 

 

PLEASE START A NEW THREAD when reporting issues.  Your question has nothing to do with the title of this thread.

 

 

 

Hope this helps,

[admin]

The error message is very specific, EOS Utlity is running.  You need to close it first and it will work.

 

EDIT:  Go in task manager and I guarantee 100% that ES Utility is running, kill the the task.

 

Alternatively you can tell BYE to skip that check.  Go to Settings -> Advance Settings and check the Skip EOS Utility check box.

 

Regards,

[Ron Hillstromb]

Hello Guylain

 

 

A question.  What happens if you skip the check, in the background I mean.  I always thought if both were running there would be conflicts resulting in a failure in BYE.

 

  Just curious as to why it was put in the GUI if it isn't necessary.

 

Ron

[astroman133]

Ron,

 

If the Canon EOS Utility is running, then it is likely connected to the camera and BYE will not be able to connect.  Enabling the check in BYE tells BYE to check whether the EOS Utility is running before trying to connect to the camera(and failing).  If you bypass the check and the EOS utility is running, BYE will not be able to connect and the error message may be more cryptic.

 

I bypass the check in my setup because I do not have the EOS Utility installed on my laptop. That way the initialization of BYE is marginally faster.

 

 

[admin]

Hello Guylain

 

 

A question.  What happens if you skip the check, in the background I mean.  I always thought if both were running there would be conflicts resulting in a failure in BYE.

 

  Just curious as to why it was put in the GUI if it isn't necessary.

 

Ron

 

Then is is your responsibility to make sure the camera is NOT connected to any other software.

 

Regards,

[Ron Hillstromb]

Thanks Rick and Gutlain

 

  MY curiosity has been satisfied. 

 

  I have had the problem of EOS Utility running in the back ground on Win 8 and reported it

 

  I never looked at not having the check being enabled.

 

  Thanks again.

 

Ron

[CHRIS STRAN]

Problem: My laptop computer running Windows 8.1 will not connect to either of my cameras (450 D and 60Da) when using BYE. BY EOS (2.0.1 and 3.0,3 ) will load but gives an error message “ EOS Utility is running". As far as I can tell it is not. But strangely when I attempted to uninstall EOS Utility I got a message that reads that it was running. After removing it, BY EOS still would not connect. Both cameras works great using Canon’s EOS Utility. On my Windows XP SP3 laptop  BY EOS ver. 2.0.2 connects and runs well with both cameras. Ver 3.0.0 and 3.0.3 will load with an error massage “Event Type CLR 20r3” but will connect the cameras, but if you remove the message the program closes. It looks like the camera drivers are not loading on Windows 8.1.

Can anyone help? Up until now I used Canon’s programs, after seeing Tony Hallas speech on dithering I have decided I must use BY EOS for that function.

Chris 

 

Thanks everyone for the info, fixed!!! At times I get a little over my head with software. I had look in Task Manager before and it look to me (incorrectly) that the EOS Utility was not running. I am not sure of every thing I did and in what order, but I am pretty sure to fix the problem properly and still be able to run EOS Utility when needed you must remove it from the “start menu”.  Even then, if you run EOS Utility (even when you think you have shut it down) you must go in to TASK MANAGER and “kill” it or reboot. Thanks again, Chris 

[s3igell]

Actually, removing the EOS Utility icon from the Start Menu is the Wrong Thing to do...

That will only mean that it becomes much harder to execute EOS Utility whenever you DO want to use it, but will NOT keep it from starting when your Camera is Attached.

 

What you want to do is:

Start the EOS Utility

Select Preferences

Remove the Check from the "Start EOS Utility automatically when Camera is Connected".

Select "OK"

Select "Quit"

 

From then on, you shouldn't need to worry about EOS Utility lurking in the background...

[dts350z]

FYI that (disable start EOS utility automatically) seems to be ignored on my windows 7 laptop. It starts anyway.

 

Also, it's not clear to me that EOS utility actually causes a problem for BYEOS?

[admin]

The problem is not EOS Utility per say... it is any other software that may have a coonection open with the camera.

 

Only 1 software can be connected to a camera at once.  This "EOS Utility is running" safety check is to ensure (or remind you) that EOS Utility is running and it *may* have a connection to the camera, in which case BYE would not even see the camera and therefor not be able to connected to it.

 

Regards,

[dts350z]

The problem is not EOS Utility per say... it is any other software that may have a coonection open with the camera.

 

Only 1 software can be connected to a camera at once.  This "EOS Utility is running" safety check is to ensure (or remind you) that EOS Utility is running and it *may* have a connection to the camera, in which case BYE you not even see the camera and therefor not be able to connected to it.

 

Regards,

 

OK thanks, great info.

 

I think I will disable the check in BYEOS, and see how that goes. One less step (going into the task manager and killing EOS utility) each time I start up.

[admin]

OK thanks, great info.

 

I think I will disable the check in BYEOS, and see how that goes. One less step (going into the task manager and killing EOS utility) each time I start up.

 

Yes, that should get you to the same place

 

Regards,