D7100 menu display problem

[DerekD]

I have connected my Nikon D7100 to the trial version of the latest version 2 of Backyard Nikon. The history log file says connected, the information centre panel flashes for a microsecond and then goes dead. None of the menu items light up and I can do nothing, so as it is, the software is unusable. So unless somebody has advice to sort this out I can't use this software. I have attached a screenshot of what I see. I have also included the log file.

logfile-[20200529-12h00m10s424]-[5884]-2020-05-29.txt

[DerekD]

Ok problem seems to have been solved by closing everything and restarting the laptop, so sorted for now thank you!

[admin]

I've seen this once in the past.  The UI, for some odd reason, has not received an event telling to refresh with the camera connected.

Close the app and restart usually does the trick.... and it seems you've solved it