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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
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TheXtra10th

Question about my old Rebel

Question

Good afternoon,

I have my mom's old Canon Rebel 350D, I see on the grid, that is appears to be compatible.  I can get the camera to connect, but I don't have any functionality.  The camera LCD screen in the back just says busy once its connected to the computer.  Im obviously missing something (other than buying a new camera) can anybody point me in the right direction ?  Im sure its a driver or something that I'm missing......

Thanks

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Seeing it on the grid is one thing, ensure you meet the requirements is another.

The 350D is an older model and will *only* on Windows 32 bits computers.  If you have a 64 bits Windows it will never work because Canon does not have a 64 bit driver for older models. I suspect this is your root issue.

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5 minutes ago, admin said:

Seeing it on the grid is one thing, ensure you meet the requirements is another.

The 350D is an older model and will *only* on Windows 32 bits computers.  If you have a 64 bits Windows it will never work because Canon does not have a 64 bit driver for older models. I suspect this is your root issue.

Yeah, I got an error about that, I was able to revert back to the older 32 bit version so the program would work.  With that being said, do you think that is still the issue, I basically need a new/different camera ?

Thank you

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Back in those days Windows did not include the Canon drivers.  You need to install them first, they should be on the CD that came with the camera. Should also be on Canon's website but they don't make it easy for older models.

Windows needs to see the camera as an imaging device first.

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14 minutes ago, admin said:

Back in those days Windows did not include the Canon drivers.  You need to install them first, they should be on the CD that came with the camera. Should also be on Canon's website but they don't make it easy for older models.

Windows needs to see the camera as an imaging device first.

I'll keep trying, I found the original drivers disk, but still giving me fits I guess.  Thank you for the help

 

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The original CD should have a software called EOS Capture I think.  If you install that it should install the necessary drivers. You may have to reboot.

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Good evening, still trying to trouble shoot, and now i'm getting an error message saying that my activating key is no longer valid, did I do anything to deactivate my trial version?

 

Thanks

backyardEOS error.JPG

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There is a maximum number of times a trial key can be activated. 

I will archive that key.  Go ahead and add it again in your cart and proceed to checkout for a 2nd 30-day trial key.

Regards,

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