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Log in validation issue


warch67
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I upgraded to the latest version of BYE today but when I tried to use it I got a validation pop up box asking for my log in user name.  When I entered it, it said it wasn't valid.  It's the same user name I logged into this site with.  What's up?  I wanted to do some imaging tonight but can't if I can't get BYE to work.

Wayne Archard

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You can login to the site with your email or username, they are not the same. This may be what is happening, just a guess though.

All this information, including your key, is under "My Purchases -> Orders". 

The identifier (user name) is case sensitive.

Regards,

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1 hour ago, admin said:

You can login to the site with your email or username, they are not the same. This may be what is happening, just a guess though.

All this information, including your key, is under "My Purchases -> Orders". 

The identifier (user name) is case sensitive.

Regards,

Guylain under my purchases it says I have no orders.  I have tried every email username I have used for several years to no avail.  I keep a password booklet and the only thing it shows for O'telescope is username warch67 and password <<password deleted>>.  I don't know what else to tell you.

Wayne

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You just specified your username and password in your previous post. This is a public forum! I removed your password from your post.

Only keys purchased before January 2015 are online.

Keys purchased before then were sent be email. 

Not sure when you purchased yours.

 

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13 minutes ago, admin said:

You just specified your username and password in your previous post. This is a public forum! I removed your password from your post.

Only keys purchased before January 2015 are online.

Keys purchased before then were sent be email. 

Not sure when you purchased yours.

 

I'm not sure of the date.  It may well have been before 2015.  Is there some way to reset this account?

Wayne

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