Log in validation issue

[warch67]

I upgraded to the latest version of BYE today but when I tried to use it I got a validation pop up box asking for my log in user name.  When I entered it, it said it wasn't valid.  It's the same user name I logged into this site with.  What's up?  I wanted to do some imaging tonight but can't if I can't get BYE to work.

Wayne Archard

[admin]

You can login to the site with your email or username, they are not the same. This may be what is happening, just a guess though.

All this information, including your key, is under "My Purchases -> Orders". 

The identifier (user name) is case sensitive.

Regards,

[admin]

I will also add that it is not with the account "warch67" that are are using to post this thread. 

You need to login with the account your purchased to see your key and identififer under  "My Purchases -> Orders". 

[warch67]

1 hour ago, admin said:

You can login to the site with your email or username, they are not the same. This may be what is happening, just a guess though.

All this information, including your key, is under "My Purchases -> Orders". 

The identifier (user name) is case sensitive.

Regards,

Guylain under my purchases it says I have no orders.  I have tried every email username I have used for several years to no avail.  I keep a password booklet and the only thing it shows for O'telescope is username warch67 and password <<password deleted>>.  I don't know what else to tell you.

Wayne

[admin]

You just specified your username and password in your previous post. This is a public forum! I removed your password from your post.

Only keys purchased before January 2015 are online.

Keys purchased before then were sent be email. 

Not sure when you purchased yours.

 

[admin]

Do you have a @roadrunner.com email?  Try that one.

[warch67]

13 minutes ago, admin said:

You just specified your username and password in your previous post. This is a public forum! I removed your password from your post.

Only keys purchased before January 2015 are online.

Keys purchased before then were sent be email. 

Not sure when you purchased yours.

 

I'm not sure of the date.  It may well have been before 2015.  Is there some way to reset this account?

Wayne

[warch67]

20 minutes ago, admin said:

Do you have a @roadrunner.com email?  Try that one.

I tried two old @roadrunner.com emails.  It didn't work

[admin]

That account has a key in it dated April 2015.

Do you still have access to the email w_archard@roadrunner.com?  If yes try the reset password. 

[warch67]

I looked up the Key # and the date is 4-17-15.  The number is correct.

[warch67]

9 minutes ago, admin said:

That account has a key in it dated April 2015.

Do you still have access to the email w_archard@roadrunner.com?  If yes try the reset password. 

ok

[warch67]

Guylain, did you get my last msg?  I'm unable to retrieve my roadrunner email account.  It's been several years and roadrunner no longer exists.  Where do we go from here?  Thank you.

Wayne Archard

[admin]

okay, I will send you an email with instructions.