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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
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BYE license key problem


lhammargren
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My local user (Windows 10) has some corruption making it difficult to use. Created new local user.  BYE asks for lic. key and, after entry, returns:  unexpected character encountered while parsing value: <. path ", line 0, position 0.  Have tried uninstalling and re-installing from Administrator account.  No help.  Tried uninstalling and then re-installing from new local account.  Same result.  re-entered lic key umpteen times.  Same result.  Help, please.

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If you are trying to type in your license key, instead you should use Copy/Paste to transfer the key from your profile on this web site and BYE. The Identifier is the username (case sensitive) of the account that you used when you got the license.

Virtually all similar errors are caused by the user not entering their license key correctly, not a program bug or server error.

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