Validation Issue(s)

[BackyardBarry]

I cannot validate a re-install of Premium..It was purchased March-2017..The key entered correctly but I assume the user name used in 2017 my have been changed as I dont remember....The past purchase does not show the purchase only a download of a trial ....I sent contact message to the "contact" provided with my  name, key and proof of purchase...Automated message says use this forum as it is monitored..for obvious reasons, I should not...So it appears I am in  loop here...I had joined this Website the last install on a different computer..Not that long ago...Suggestions..?

I am already on the latest version..

 

Barry

[astroman133]

Barry,

Be patient. Only the admins can deal with licensing issues. It appears that you used a different account (username) when you purchased your BYE license. You must use that username as the identifier when validating your license. The admins have helped others in the past, with the same issue.

[BackyardBarry]

2 minutes ago, astroman133 said:

Barry,

Be patient. Only the admins can deal with licensing issues. It appears that you used a different account (username) when you purchased your BYE license. You must use that username as the identifier when validating your license. The admins have helped others in the past, with the same issue.

    OK...Thanks astroman...

[admin]

7 hours ago, BackyardBarry said:

I cannot validate a re-install of Premium..It was purchased March-2017..The key entered correctly but I assume the user name used in 2017 my have been changed as I dont remember....The past purchase does not show the purchase only a download of a trial ....I sent contact message to the "contact" provided with my  name, key and proof of purchase...Automated message says use this forum as it is monitored..for obvious reasons, I should not...So it appears I am in  loop here...I had joined this Website the last install on a different computer..Not that long ago...Suggestions..?

I am already on the latest version..

 

Barry

Hi Barry,

First thank you for not posting your key on the forum.

I can guarantee with 100% certainty that if you do not see your purchase key under "My Purchases -> Orders" then you have not logged in with the account you used to purchase... that I'm 100% sure of since all keys purchased after 2015 are stored on line.

If you remember the email you used to purchase try logging in with that and see if your key is in "My Purchases -> Orders".

As a last ditch effort, and if you still have your key stored on your computer, send it to me at support@otelescope.com and I'll see if I can retrieve your account.

Regards,

[bcolman]

  Thank you gentleman for your assistance....I am back in business....My Tak is setup in the yard along with the Canon camera attached...Just waiting for dark and the clouds to roll in......