Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
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abowhunt
I have tried all of your suggestions including your latest version of your software. I shut down Canon EOS, made sure WiFi was disabled on the camera and your software still can not connect to the camera. Here's the error message I keep getting.
1) Make sure EOS Utility is not running.
2) Make sure the camera is turned on and the battery is fully charged.
3) If you are trying to connect a DIGIC II camera model such as the 5D, 20D, 20Da, 30D, or 350D make sure your are running Windows 32 bits. These models do not work on Windows 64 bits.
4) If you are using a USB hub, remove it, connect the camera directly in a USB port on your computer and try again.
HELP
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