Jump to content

Canada's top-tier Telescopes & Accessories
Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
  • 0
Sign in to follow this  
alexmcconahay

T3i (600) connects but Xsi (450) and 6D do not

Question

I can get the 600 to connect. Just fine--takes pics.

The 450 just goes to the "Camera Not Found" and "Connection Problems" Helper screen.

The 6D says it found the camera, and then goes to a "SDK error....." (of some sort...sorry, I did not copy it ) and will not connect.

 

All with both Battery and AC converter.

 

All with the same Cables, etc. And whether I plug/unplug USB cables, turn off/on the camera, and call a new instance  of BYE.

 

Any ideas what to check?

 

Alex

Share this post


Link to post
Share on other sites

4 answers to this question

Recommended Posts

  • 0

Hi Alex,

What version of BYE?  The full number.

However, all of these 3 cameras have been tried, tested, and true.  The fact that you have 2 supported cameras that gives you low-level errors like this points to a Canon/Windows driver issue. This is just a guess for now.

First things first.

1) Confirm your BYE version

2) Confirm which Canon driver you choose in BYE when connecting your cameras.  Canon or Canon210?  You should choose Canon for all of these 3 models.

3) Does Windows see the cameras?  Specifically those that do not connect.

4)  Does EOS Utility connect to all 3 cameras and if they do can you take pictures with all 3 of them in EOS Utility.

That should help to isolate the issue.

Regards,

Share this post


Link to post
Share on other sites
  • 0

thanks, I will give that a try next time I am out in the desert. 

Could it have something to do with the fact that I was using SGP and BYE at the same time. SGP was really misbehaving (no plate solve, frozen computer, etc) until I gave up on BYE, and closed it. Then SGP worked fine. (Using a CCD camera with SGP).

 

Alex

 

Share this post


Link to post
Share on other sites
  • 0
4 hours ago, alexmcconahay said:

thanks, I will give that a try next time I am out in the desert. 

Could it have something to do with the fact that I was using SGP and BYE at the same time. SGP was really misbehaving (no plate solve, frozen computer, etc) until I gave up on BYE, and closed it. Then SGP worked fine. (Using a CCD camera with SGP).

 

Alex

 

Unless SGP still had a -hard- connection to the cameras, and that it was no letting go, then this could have been the issue.  Only one software can connect to a physical camera at a time.  This is an SDK limitation.  I suspect this may have been the issue.

Regards,

Share this post


Link to post
Share on other sites
  • 0

PLEASE READ AND REPLY.

When asking a question or reporting an issue state the full 3-part numeric version number of BYE, as displayed in the BYE title bar. This information provides context to help in answering your post. It is very important.

For example, you have 3 cameras that were released by Canon at 3 different times. If you are trying to connect to a camera that was released after your version of BYE was released then that would be the most likely reason for a connection failure with that camera but not the others.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

×
×
  • Create New...

Important Information

This site uses cookies to offer your a better browsing experience. You can adjust your cookie settings. By closing this banner, scrolling this page, clicking a link or continuing to browse otherwise, you agree to the use of cookies, our Privacy Policy, and our Terms of Use