Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
- 0
Question
Wernra
Hello Support team,
I use a Laptop MSI with an Intel I7-4810MQ with Win 8.1 Pro 64 bit and Backyardeos version 3.1.18 - RC5.
EOS-Utility ist deinstalled and the PC ist rebooted
When I try to contact the Camera connected by USB-cable i get the following reactions:
With DIGIC2 The Camera is not recognised. ( that is Understandable)
With DIGIC 3,4,5,6,7,8 Your Program can contact the Camera
'01:23:59 DEVICEINFO DESCRIPTION IS Canon EOS RP
01:23:59 DEVICEINFO NUMBER IS 2971957768.
01:23:59 YOUR *REAL* MODEL NUMBER IS 2147484723(80000433)
01:23:59 YOUR camera is not currently supported by the Canon SDK available at the time of this software release.'
but it does not receive Camera informations (at least there are no informations displayed in the Info center).
How can I help you to bring up support for this Camera?
The last logfile ist attached.
Many thanks in advance,
Werner Rahn (Germany)
logfile-[20190924-01h23m45s379]-[8068]-2019-09-24.txt
Link to comment
Share on other sites
Top Posters For This Question
13
6
5
4
Popular Days
Oct 20
8
Oct 21
7
Oct 24
7
Sep 24
4
Top Posters For This Question
admin 13 posts
Kencha 6 posts
Wernra 5 posts
astroman133 4 posts
Popular Days
Oct 20 2019
8 posts
Oct 21 2019
7 posts
Oct 24 2019
7 posts
Sep 24 2019
4 posts
Posted Images
29 answers to this question
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.