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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
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After Years


Jomanda
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Hello Years ago i purchased BackyardEOS, but the hobby just got on a hold.

Now I am picking it up again.

Found my old key but dit nog back up the old program.

So I tried the downloadable programs, but it just won't recognize my key anymore.

Oke it is realy old.... But can jou help me with the right version to download?

I tried the oldest version i could find in the store: setup-BackyardEOS-v209-23794.

 

Thank You

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Jomanda,

You can use your old key to get a new key for a price of $0. Since it is free to upgrade, you should download at least version 3.1.17 or the pre-release version of 3.1.18.

Scroll to the bottom of this page and click on "Upgrade instructions" under the BackyardEOS column to go to a page with instructions.

Just a word of caution...Never post your license key, either the old key or the new key, in this forum or any public forum.

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I have already replied to your private message you sent earlier confirming how to send your old v2 key for a free upgrade.

Whatever you do, please do not post it here on the public forum.  Use the "contact us" form bellow or send us an email to support@otelescope.com.

Regards,

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