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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
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mart69

Cant log in with username

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Do you mean that you are trying, but failing, to validate your license and username in BYE? That is not logging in!

Try using copy/paste to transfer the purchased license key from your My Purchases area of your profile on this web site. The Identifier should be your username (case sensitive).

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Be careful:  DO NOT post your License Key to this or other Forums...  Not even in a Screenshot...

But, as Rick says, if you use Copy-Paste instead of Manually Keying, you should be able to Validate your License.

 

If, on the other hand, your issue is truly that you can't get BYE to Start-Up/Open - then look at your AntiVirus Program.

Since BYE is updated with some frequency, and has a lot fewer users than Google or the current Fad Game, many AntiVirus Programs will Block it from Executing.  Every AntiVirus App has some way to override and allow Programs to execute - you'll just need to follow the instructions for your AntiVirus Program.

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1 hour ago, mart69 said:

I've bought backyard eos I've gone to log in for first time using user name and it's not allowing me to open program any help would be appreciated 

Do you get an error message?

As suggested above, do not copy your key here (or on any other public forums).

Can you elaborate "it's not allowing me to open program"?

Are you cut&pasting your key and identifier in the application as they appear on the website under "My Purchases -> Orders".

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Ok, you're trying to enter your key and identifier in the application.

This error is usually caused by a windows update causing you to re-validate you key.

You need to re-enter your key and identifier as they appear here on the website under "My Purchases -> Orders".

Keep us posted.

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