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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
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Brian Clark

BYEv3 UBS problem

Question

After successful use for a couple of years then a year off for health reasons. I am getting error messages saying the camera (T3 )is not recognized V301.16 Premium and the last time it was used an error my have occurred.

I've replaced the camera/computer cord with no success and checked to see if my USB drivers are up to date and that checks out. I've tried with a fresh battery and using an AC adapter same results.

I want to get back into DSLR AP...Anyone have experience with this issue or Ideas to determine for sure it is a camera issue or not?

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Of course you mean USB, not UBS.

Your version V3.1.16 is out of date by a few years. You should install the free upgrade to at least V3.1.17 or even V3.1.18 PRE-RELEASE RC1.

Support for the T3 has been in BYE for several years, after Canon added support for the camera to the SDK in 2011.. 

Low-level drivers for supported Canon EOS cameras are built into Windows 7 and later, and are maintained by Windows Update.

Starting with BYE shut down and the camera physically disconnected from the PC, plug the USB cable into both the PC and the camera, put the camera in M (Manual) shooting mode and power the camera on. Windows Plug'n Play functionality should recognize the device and load the low-level camera driver. You can verify this by listening for the sound that the new driver has been loaded for the camera. You should also be able to locate the camera in the Windows Device Manager's device list. If the camera is not recognized and not found in the Device Manager list then there is no way that BYE will be able to connect. If this is the case then I would suggest that you connect the camera to a different PC to see if it is recognized. If the camera is not recognized on any PC then the issue is either with a bad USB cable or with the camera itself. You will need to try replacing the camera and the cable to figure out which thing is malfunctioning.

If Windows sees the camera then you should start BYE and attempt to connect with the Canon (not Canon210 or Canon215) drivers. If BYE does not connect then you need to try to control the camera with the Canon EOS Utility. The EOS Utility can be installed from the CD that came with the camera or from the Canon support web site. If the EOS Utility connects then BYE will connect as long as the EOS Utility is completely shut down. If the EOS Utility is running it can prevent BYE from connecting with the camera. This can happen if Windows is configured to automatically run the EOS Utility when the camera is first recognized. You need to figure out prevent the EOS Utility from being started automatically.

I hope this helps.

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4 hours ago, astroman133 said:

Of course you mean USB, not UBS.

Your version V3.1.16 is out of date by a few years. You should install the free upgrade to at least V3.1.17 or even V3.1.18 PRE-RELEASE RC1.

Support for the T3 has been in BYE for several years, after Canon added support for the camera to the SDK in 2011.. 

Low-level drivers for supported Canon EOS cameras are built into Windows 7 and later, and are maintained by Windows Update.

Starting with BYE shut down and the camera physically disconnected from the PC, plug the USB cable into both the PC and the camera, put the camera in M (Manual) shooting mode and power the camera on. Windows Plug'n Play functionality should recognize the device and load the low-level camera driver. You can verify this by listening for the sound that the new driver has been loaded for the camera. You should also be able to locate the camera in the Windows Device Manager's device list. If the camera is not recognized and not found in the Device Manager list then there is no way that BYE will be able to connect. If this is the case then I would suggest that you connect the camera to a different PC to see if it is recognized. If the camera is not recognized on any PC then the issue is either with a bad USB cable or with the camera itself. You will need to try replacing the camera and the cable to figure out which thing is malfunctioning.

If Windows sees the camera then you should start BYE and attempt to connect with the Canon (not Canon210 or Canon215) drivers. If BYE does not connect then you need to try to control the camera with the Canon EOS Utility. The EOS Utility can be installed from the CD that came with the camera or from the Canon support web site. If the EOS Utility connects then BYE will connect as long as the EOS Utility is completely shut down. If the EOS Utility is running it can prevent BYE from connecting with the camera. This can happen if Windows is configured to automatically run the EOS Utility when the camera is first recognized. You need to figure out prevent the EOS Utility from being started automatically.

I hope this helps.

Thanks for the response Rick .I downloaded the 3.17 update and had already purchased a new cable. Still no connection. I attempted with a second desk top computer that had Nebulosity installed... still no go. Looks like the Camera is at fault. I would have been happier with a software or cable issue, but that's not where the trail seems to lead. 

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Guylain

The device manager list it as an unknown device (code43) under driver I'm given the choice to uninstall the device  or up date driver. If I uninstall the device will allow a  clean install the next time I connect  the T3?  I am quite certain that the issue is not with my BYEOS so I really appreciate that you are willing to help.

Brian

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It would seem that there is something wrong with your system that is preventing the built-in (to Windows) kernel level driver for the camera from loading. Have you done a broad internet search to see of others had this issue and if/how they fixed it? I did a quick search and found this thread with contributions from others who had a similar problem. I hope it helps:

https://community.usa.canon.com/t5/EOS-Rebel/canon-camera-not-recognized-by-windows-10/td-p/150600

 

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I just attached the camera to another lap top... same issue .... It must be the T3... Thanks for hanging in there with your suggestions. Camera seems to work fine other than that issue with controlling it via USB cable. I'll have to contact Canon about possible R&R.

Brian

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Make sure that you perform a Factory Reset on your T3 and retest, before you commit to costly Repair through Canon.  (It could be that you've gotten the T3 into some weird mode that is blocking its USB Port from working.)

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Thanks s3igell. I visited the Canon service site. They no longer support the T3. Too old, just like me. Factory reset? How? I can't download anything UBS  connection is not functioning is there a settings control for this reset? Thanks for the information.

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Found the reset settings. I had to put the camera in manual to get all the options to list. I reset all functions to factory.  No change still not recognized by the lap top. But your suggestions are appreciated and I thank you.

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Brian,

In one of my earlier posts I suggested installing the EOS Utility from the CD that would have come with the camera. I did not see whether you indicated that you had tried that. In a few cases where the kernel level driver was missing from someone's Windows installation, installing the EOS Utility from that disk installed the missing driver. If you don't have that disk you can download the EOS Utility from the Canon web site.

Canon may no longer service the T3, but they do still support it. You can find the EOS Utility installation package from the Drivers & Downloads page for the EOS Rebel T3 camera's Support area.

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Rick, that was one of the first things I tried. I couldn't locate the original CD so I downloaded it from the Canon site. Other than the communication issue via the cable the T3 is functioning properly. I may be forced to replace the camera body in my astro imaging kit. I love BYEOS but I'm not so sure about the Canon being the right camera and I purchased BYEOS and the T3 within weeks of each other. The Canon sees very light use and now I have to weigh my options for the future. The BYEOS forum and the members are great and don't abandon their customers like certain camera manufactures, I won't mention their name: I'll just look in their general direction and whistle. lol

 

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