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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
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sdrickman70

Will not connect to cannon T7

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The T7 is not in the supported cameras list, so perhaps Canon has not yet released a version of the SDK that supports that model.

Which version of BYE are you using? If not 3.1.18 Pre-Release,  you should upgrade. This uses the latest SDK, but it may still not connect until the authors update it with identification information that you may be able to provide from the connection error. Please copy/paste the connection error.

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Using after 2008 option:

19:09:34  Licensed to scott.glennon
19:09:34  BackyardEOS 3.1.18 RC1
19:09:40  Attempting to connect camera...
19:09:40  Canon drivers 'Canon\' initialized.
19:09:40  DEVICEINFO DESCRIPTION IS Canon EOS Rebel T7
19:09:40  DEVICEINFO NUMBER IS 2971957769.
19:09:40  YOUR *REAL* MODEL NUMBER IS 2147484722(80000432)
19:09:40  YOUR camera is not currently supported by the Canon SDK available at the time of this software release.
19:09:40  Camera Not Found!  Make sure it's connected to the PC and turned ON :)

Using before 2008 Option:


19:09:58  Attempting to connect camera...
19:09:58  Canon drivers 'Canon210\' initialized.
19:09:58  DEVICEINFO DESCRIPTION IS Canon EOS Rebel T7
19:09:58  DEVICEINFO NUMBER IS 3470492101.
19:09:58  YOUR *REAL* MODEL NUMBER IS 4294967294(FFFFFFFE)
19:09:58  Generic model 153 assumed!

Tried with 3.1.18 Pre-Release, yields same issue.

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1 hour ago, admin said:

Hi, the number (80000432) is what I needed to make it work. 

Send me an email at support@otelescope.com and I'll send you a download link to try.

Regards,

Thanks, that download worked.  Up and running now.

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3 minutes ago, scott.glennon said:

Thanks, that download worked.  Up and running now.

Awesome.... I fixed a few other things recently, I'll probably upload this in the pre-release section soon.

Regards,

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Can I also get this fix for the Canon T7?  80000432
I get the SDK error.  I emailed support but received a reply that email was not monitored 1:1 for support and instead to post in the forums instead.

Thanks!

 

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The downloaded file referenced is the "Pre-Release" v3.1.18 RC2, which has now been further updated.

Please download the file in the Downloads (Tab next to "Forum" at home of website); Pre-Releases (Right side of page); BackyardEOS v3.1.18 Release Candidate (all you need is the current Release Candidate).

Let us know your Success.

 

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2 hours ago, mkuruc said:

Can I also get this fix for the Canon T7?  80000432
I get the SDK error.  I emailed support but received a reply that email was not monitored 1:1 for support and instead to post in the forums instead.

Thanks!

 

It's has already been uploaded in the download pre-release section.  Download the latest pre-release and it should work.

 

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Can I also get this fix for the Canon T7?  80000432
I get the SDK error.  I emailed support but received a reply that email was not monitored 1:1 for support and instead to post in the forums instead.

Thanks!

Back in business!  Thanks s3igell

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