not able to login

[jplong79]

Hi I just downloaded the trial version of BYEOS and when I opened the program and entered the license key with identifier, I got an error message saying "additional non parsable characters are at the end of the string" and the program won't open. Suggestions would be helpful. John

[admin]

This is an installation/config file issue.

Try re-installing the application in a separate folder to see if this fixes the issue.  I think it will.

If not there might be something else to try but lets wait and see if the above does fix it.

Regards,

[admin]

Any news on this?

[astroman133]

John,

I am confused about the title of your post...Use of BYE does not require you to "log in". It does require you to validate your license each time you get a new license key.

How did you complete the license validation entries? Did you manually type the license key into the license validation dialog? If so, then you most likely did not enter the exact key string. Use Copy/Paste instead and make sure that the Identifier is the username for the account that was used when you ordered the trial license from the O'Telescope Store. It is case sensitive.