connecting a T3i camera

[psralonso]

dear Sirs,

 

I have a version of Backyard EOS Premium I purchased as an update for my first version that I ordered in 2011. The update was ordered if I am not mistaken in 2016. My version is 3.1.11. This version operates very well with my old câmeras like EOS 350 and 400 but now I tried to connect my T3i and I am unable to connect. I am selecting the right options as this câmera was released by Canon in February 2011. The EOS Utility operates normally and I can change all the câmera parameters with the computer. Thus I conclude that all correct drivers are installed and working. Any suggestion on how to proceed ?

 

Many thanks,

 

Paulo Alonso

[admin]

Is EOS Utility still connected to the camera?  Make sure EOS Utility is not connected and NOT running, not even in the background.

Please download the latest BYE release, 3.1.11 is quite old by now.

 

[psralonso]

Sirs,

Sorry I forgot to mention that I am using a Windows 10, 64 bits version, operational system.

thank you all.

 

Paulo Alonso

[psralonso]

Guylain

No, really EOS is disconnected. I will download the last version of EOS. The password provided for my Premium version is still good ?

Paulo Alonso

[admin]

I don't provide passwords?  Not sure what you mean there?

[astroman133]

If you have a license for BYE 3.1.11 then that license is still good for BYE 3.1.17 RC1. You should only need to download and install the latest version. It will use the registered license.