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Upgrading to New Version -stuck on trial license



I got directions to upgrade to ver 3.17 from 3.0.  Made the purchase etc with a zero balance shopping cart and a license # but when I attempted to download the program, all I got back was the trial version - it was resident on this new PC already since I had recently downloaded it while I resolved the upgrade issue.  Do I have to delete the trial version in order to legally download the "paid-for" new version?

Frank Puzycki

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When you download a version of BYE from the O'Telescope web site (BYE 3.1.17 is a the most recent version) it does not have any license applied to it. The first time you launch the program, after a new installation, you need to apply a license (Trial, Classic, or Premium) to activate the features that are available for that license. The Trial license is good for 30 days after activation. If you decide that you want to purchase a license (Classic or Premium) you do not need to download or install the software a second time. All you need to do is apply your purchased license to the software that you already have installed. If you purchase and apply a Classic license, then some of the features will disappear. If you purchase and apply a Premium license you should see no differences in behavior or features, as compared with the Trial license, except that you no longer need an internet connection when starting the program.

So, because any current purchased license can be applied to any version of BYE 3.1.x, there really is no such thing as a "Trial version".

The process of getting a Trial license takes you to the Store and after completing a $0 purchase you should see a Trial license listed in the My Purchases area of your profile on this site. You should be able to look at your purchases and see both the Trial license and any purchased (Classic or Premium) license.

To replace the Trial license in the software with your purchased license, just launch BYE and click on the padlock icon near the upper right corner of the main BYE window. Copy your purchased license key from My Purchases to the Windows Clipboard and paste it into the license key field on the validation dialog.

If all you see in My Purchases is a Trial License key and you did not get a charge on your credit card then it would seem that you have not yet purchased a permanent license key. If your credit card was charged for a purchase but you do not see a purchased license key in My Purchases, then you may need to contact Guylain privately. IMPORTANT: Do not post your license key on this forum!!! Another option if you don't see your purchased key is that you used a different account on the web site when you purchased the key. In this case you would need to log on with the same username that you used to make the purchase in order to see and copy the license key. The Identifier field is your case-sensitive username for the account that is listing the license key.

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This has been asked and answered many times before here on the forum.

Just click the padlock in the BYE upper right corner and enter your purchase key... or wait for the trial to expire and it will ask you for your purchase key then.

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